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Have a Strategy This sounds chiding, but it's true. If you're going to hire a community evangelist type, understand why you're hiring them. Because the role isn't exactly sales (though it is somewhat business development-oriented). The role isn't marketing (though there's a certain "rah rah" aspect to what we do). We aren't going to guarantee X sales, X new contracts, etc. And yet, if you're an employer considering hiring someone for this role, you have to measure their efforts somehow, right? Potential Measurements What if you used the following measurements to drive community around a product or service: Social network group membership # Social network group activity - are you able to motivate your group with regards to the product/service? Write-ups on blogs, podcasts, videoblogs - how many a month would be reasonable? Invites to business meetings, conferences, partnership opportunities New registrations for product/service (after all, that's the point, right?) Not all organizations will be the same, obviously, and the uses for this role are ubiquitous. In my company, I'm paid to do everything from write the conference program (all the sessions), to invite the speakers, to talk with the exhibitors about why they should come, and to drive awareness and attendance. After all, it's a conference, and I need to find revenue to stay paid and to keep my company growing.

soure publication for news on web, social media, technology

new ideas - consultancy to bring to market

OzCo strategic paper on art in a digital age: - audience - participation - new forms

Connected: The Surprising Power of Our Social Networks and How They Shape Our Lives