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When citizens are your customers - McKinsey Quarterly - Public Sector - Management
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www.mckinseyquarterly.com/tizens_are_your_customers_2424
lean
customer
service
government
metrics
shared by
Lisa Katz
on 26 Aug 09
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Cached
Lisa Katz
on 26 Aug 09
Customer satisfaction for government.
Customer satisfaction for government.
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