Service Desk Comparative Report Gartner's recent magic quadrant for IT Service Support Management included no vendors as leaders or innovators. Learn why and how ITinvolve is delivering an innovative service desk solution that empowers IT staff through social collaboration and visualization to improve incident analysis and triage to speed incident resolution time.

In theory, this isn't an issue. But almost all music released for consumers has copyright protection, preventing remixers from making their own version of certain songs without permission.

Prince has a long tradition of suing anyone who dares to use his material without permission, but doesn't always carry through on his threats.

e books use and why printed books have a place.

Argue whether e-books can replace paper books. ... However, more and more media that were traditionally made of paper will transition to electronic formats.

If rural Wisconsin is going to lure any call centers and high-tech jobs away from India or other countries in Asia -- something Zach Brandon says is possible - then it's going to need much better access to broadband coverage.

The issues of the digital divide are complex and can be politically fraught, but there are grassroots projects around the globe that focus on addressing the tangible needs of underserved communities. A number of U.S. cities have deployed digital divide initiatives to address the issues of access to not just the Internet, but also to the rich and valuable data and dialogues that can be found online.

| Tech professionals and policy makers convened Nov. 5 at Washington Post Live's Bridging the Digital Divide forum to discuss why the digital gap matters and who is still left out.

Some information professions have been around for centuries, while others are being defined as you read this sentence. Below you'll find some brief descriptions of jobs in the info field, both old and new. You can see even more of the new opportunities for information professionals on the Job Titles page.

PDF Version Prepared for the Special Libraries Association Board of Directors by the Special Committee on Competencies for Special Librarians Eileen Abels, Rebecca Jones, John Latham, Dee Magnoni, Joanne Gard Marshall What is an Information Professional? An Information Professional ("IP") strategically uses information in his/her job to advance the mission of the organization.

"Internet addiction disrupts nerve wiring in the brains of teenagers, a study has found - causing a level of brain damage normally seen in heavy substance abusers." By ROB WAUGH

"As important as it is to be able to find lots of information quickly, what's even more important is to be able to think deeply about the information once we've found it. We need to slow down."

"It has been theorized for basically as long as the Internet has been publicly available that being online can make you seriously, clinically depressed. It's not an assertion made without evidence, as numerous surveys of infrequent-to-addicted internet users show a positive correlation between their number of web surfing hours logged and their subsequent feelings of sadness, isolation, and alienation."

Our love for glowing rectangles has completely transformed how we relate to the physical world Max Pearl, Cluster Mag

Headlines like "Is Google Making Us Stupid?" or "Is the Internet Making Us Dumber?" quite clearly show that people are concerned about what the Internet is doing to our cognition.

" The law is supposed to encourage public libraries and schools to filter child pornography and obscene or "harmful to minors" images from the library's Internet connection in exchange for continued federal funding. Unfortunately, as Deborah Caldwell-Stone explains in Filtering and the First Amendment, aggressive interpretations of this law have resulted in extensive and unnecessary censorship in libraries, often because libraries go beyond the legal requirements of CIPA when implementing content filters. As a result, students and library patrons across the country are routinely and unnecessarily blocked from accessing constitutionally protected websites."

"Public libraries should develop clear and specific policies for internet usage based on input from and the needs of the communities they serve" Cathy Harris Helms esq. -HELMS & HELMS

"The American Library Association Web site has a wealth of resources for learning about issues related to children and Internet access in public libraries. Listed below are some ALA resources that will help you get started in learning about policy development, the Children's Internet Protection Act (CIPA), and issues related to intellectual freedom and the Internet." Web links and resources from the ALA

The Supreme Court has already come to the opposite conclusion. In US v. American Library Association, the ALA challenged the Children's Internet Protection Act (CIPA), a federal law that requires public libraries to install content filtering software on library computers in order to receive federal funding to support Internet access.

"Internet providers like AT&T and Verizon want to permanently eliminate Network Neutrality, the Internet's First Amendment and the key to Internet freedom. Net Neutrality prevents AT&T from choosing which websites open most easily for you based on which site pays AT&T more. Net Neutrality was recently eliminated by the FCC and it is incumbent on Congress to re-instate it back into the law. Many members of Congress take campaign contributions from big phone and cable companies, and they don't think the public are paying attention to this issue. Let's show them we care - please sign this petition today. " (moveon.org)