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This plugin is a CRM which you can manage customers and contacts, track deals and tasks. MAIN FEATURES: Contacts and companies - See complete information from other RedmineUP plugins-issues, orders, products, tickets or projects in which a given contact shows up. Notes - Add notes and attachments to contacts, as well as information of a type of contact (phone, email, meeting) and tags. Sales Opportunities - Create Deals and assign the probability to estimate your expected income. Track them using multiple views, from Gantt to Agile-like boards. Send emails - You can send emails from Redmine. Attach files or related issues, notes, and add related people in the CC. See Related Issues - See the Issues in which person is involved displayed in their profile, to know the history of correspondence and projects. Use Sales Funnel - Use custom Deal statuses to create your sales pipeline and track income at every stage of it. Translated into 24 languages - Azerbaijan, Czech, Danish, German, English, Spanish, Greek, French, Hungarian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese (Brazil), Russian, Slovak, Serbian, Swedish, Turkish, Chinese, Chinese (Taiwan), Vietnamese

Helpdesk is a ticket based Customer Support for Redmine. Manage and automate your Customer Care. MAIN FEATURES: Autoresponders - Create autoresponder with styling and macros to auto-populate data and personalize your message. Customer information - See all data from CRM-profile info, tags, background information and previous support tickets. Ticketing System - Redmine Issues turn into tickets with additional information you need from Helpdesk type of software. Reply with macros from the ticket - Create header and footer templates that include macros. They can include data such as ticket ID, name, and surname of the agent. They will automatically fill the gaps on sending your reply. Canned Responses - For frequently asked questions, build templates with replies. Personalize them with macros that automatically fill in the data. Helpdesk Widget with API - With Helpdesk Widget, clients can send messages or tickets from any page-inside the Redmine or external. Displayed fields can be pre-populated. SLA Metrics and Reports - Track performance with SLA metrics: Avg. first response time, a number of replies needed to close the ticket and ticket closing time. Satisfaction ratings - Clients can rate your employees' answers with happy, neutral or sad emoticon and an additional comment. Track satisfaction with report. Detailed reports - Monitor how much time you spend on support. Internally: for each product or department. Externally: for which client or project. 12 language versions - German, English, French, Italian, Dutch, Polish, Portuguese (Brazil), Russian, Slovak, Serbian, Turkish, Chinese.

Helpdesk is a ticket based Customer Support for Redmine. Manage and automate your Customer Care. MAIN FEATURES: Autoresponders - Create autoresponder with styling and macros to auto-populate data and personalize your message. Customer information - See all data from CRM-profile info, tags, background information and previous support tickets. Ticketing System - Redmine Issues turn into tickets with additional information you need from Helpdesk type of software. Reply with macros from the ticket - Create header and footer templates that include macros. They can include data such as ticket ID, name, and surname of the agent. They will automatically fill the gaps on sending your reply. Canned Responses - For frequently asked questions, build templates with replies. Personalize them with macros that automatically fill in the data. Helpdesk Widget with API - With Helpdesk Widget, clients can send messages or tickets from any page-inside the Redmine or external. Displayed fields can be pre-populated. SLA Metrics and Reports - Track performance with SLA metrics: Avg. first response time, a number of replies needed to close the ticket and ticket closing time. Satisfaction ratings - Clients can rate your employees' answers with happy, neutral or sad emoticon and an additional comment. Track satisfaction with report. Detailed reports - Monitor how much time you spend on support. Internally: for each product or department. Externally: for which client or project. 12 language versions - German, English, French, Italian, Dutch, Polish, Portuguese (Brazil), Russian, Slovak, Serbian, Turkish, Chinese.