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Shoppers are channel-agnostic; they expect interaction from their mobile devices and the time to deliver is now...In this article, Stores executive editor Susan Reda talks with retail industry experts about what's ahead in 2012. Oracle's David Dorf is among those that weigh in on mobile, BI, personalization and other trends.

At the Oracle Retail CrossTalk conference in June, key retail executives gathered in downtown Chicago seemed to agree on one thing: omnichannel gets all the buzz these days, and e-commerce is hot, hot, hot - but the brick-and-mortar store remains as important as ever.

"...We're really marrying up purchase behavior within the stores, purchase behavior in the digital channels and other external information to put together more relevant assortments. It's a great partnership between our merchants and our e-commerce business to bring it to life."

Stores executive editor Susan Reda provides a look at the IT priorities for retail CIOs this year, including insights from industry experts such as Greg Buzek of IHL, Jeff Roster of Gartner, Deb Weinswig of CitiBank and Dave Dorf of Oracle Retail

In this January cover story, Stores looks at Disney's new international retail stores and how the retailer is using technology to create "the best 30 minutes of a child's day." Oracle Retail applications run key store operations.

"Mobile is quickly emerging as another channel for retailers," says Kelly O'Neill, director of product strategy for Oracle Retail.