Skip to main content

Home/ opensociety/ Group items tagged mean

Rss Feed Group items tagged

Filter: All | Bookmarks | Topics Simple Middle
Johann Höchtl

Wiki:Government 2.0 | Social Media CoLab - 0 views

socialmediaclassroom.com/...government-20

gov2.0 datasf open government

shared by Johann Höchtl on 08 Mar 10 - Cached
  • Internal (intra or inter-government) collaboration. Institutional presence on external social networks Open government data Employees on external social networks 
  • Increased government efficiency Increased government accountability Increased citizen engagement and participation Increased innovation
  • Potential loss of privacy Invalid data
  • ...11 more annotations...
  • 1) what data should the government share and 2) how does data influence the public sphere
  • The optimists decry the modern instantiations of bureaucracy and policy in which democratic governments operate as the source of democratic ills and support the normative idea of an informed and engaged public.  Pessimists counter that the normative model of democracy most accepted in the literature is a novel construction that is not grounded in the natural behavior of citizens.
  • The innocence of Americans is either explained as a rational choice under the principle of rational ignorance (Downs, 1957) or explained as something inherent in the lack of mental sophistication in humans.
  • Government 2.0 attempts to correct the problems of information diffusion by assuming that people are simply unable or unwilling to find information in the offline world.  If the barriers to information acquisition are lowered then, the theory goes, people will be more likely to find, synthesize and use information in decision-making processes.
  • Feedback loops: Who will be active in these loops? How will the public respond? 
  • People usually think about explicit citizen participation, but some of the most pwrful Web 2.0 tools aren't about that: it's about ppl who are participating w/o knowing they are participating. Google is actually one of the great engines of harnessing participation, anyone who clicks on a link is participating, a link is a vote, meaning hidden in something they're doing already. Wikipedia isn't the only place where people are contributing.
  • The amount of data being shared/collected about people is growing exponentially, old notions of privacy need to be replaed by ideas of visibility and control: give more control over who gets to see it. We are better off with more visibility and control than stopping people from collecting data. The data is incredibly useful, applicaitons depend on data, people willingly giving up that privacy about where they are all the time.
  • many programs go wrong, generically, (what worries me) government is still very much an insider's game, we have not yet really built a system that allows real participation
  • Another gov 2.0 observation: it's very hard for a government agency to start over, it's not like private sector, where companies with bad ideas go out of business. Government agencies don't go out of business. (consumers benefit from newspapers going out of business) We don't have creative destruction in gov't, the basic machinery of it just gets bigger and more entrenched. Need to figure out how to start over: what not to do
  • The toughest part about Web 2.0, Gov 2.0, etc, might be the role of management. It used to be about defining the outcome and monitoring the progress towards that outcome. In Web 2.0 you don't know what that outcome is, it's a huge leap of faith, and takes a tremendous amount of adjusting to that approach. Do we need a different set of metrics? Yes. Media is intersecting with technology, technology is a new channel for media, even Hollywood is changing: oh my goodness, we have to create entirely new financial models!
  • "The future is already here, it's just unevenly distributed." It's a cultural issue here, people are stuck in the past and we need a new wave of innovators or we should just expect slow results.
Parycek

You Can Learn From "Dell Hell." Dell Did | CustomerThink - 0 views

www.customerthink.com/...u_can_learn_dell_hell_dell_did

dell case

shared by Parycek on 16 Apr 10 - Cached
  • Learning from Dell
  • Customers are in control. Work with them and learn from them. Real conversations are two-way. Think before you talk—but always be yourself. Address any form of dissatisfaction head on. Be aware that any conversation can become global at any time. Size doesn't matter—relevance does. Just as one journalist can trigger a newscycle, one blogger can do the same. Don't be afraid to apologize. Develop direct links to customer community (IdeaStorm for Dell), listen for how we can improve. One customer is part of many communities. Teamwork, transparency and frequent consistent communication are key in this new world. No shortcuts are possible. Implementing business change requires much effort across departments.
  • Engage our people to make it work
  • ...1 more annotation...
  • Tools are important but people drive processes. Feedback digital media tools for email and chat, inside and outside of Dell, are becoming as vital as call data and traditional online support. Working globally means anti
‹ Previous 21 - 22 of 22
Showing 20▼ items per page