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shared by Melvin Kwan on 23 Mar 09 - Cached

IM’s growing acceptance in business is that it allows for real time communication and information flow.
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IM is an easy alternative to emails and phone calls. An email has a more formal “in black and white” connotation while phone calls are more personal and intrusive. IM, on the other hand can get fast responses from people who take forever to respond to an email or those that ignore phone calls. And it’s hard to ignore a popup window or flashing button waiting for your response! So the tendency is to just respond. The immense popularity of texting or SMS in Singapore is a further extension of the comfort level of Singaporeans using chats to communicate.
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IM’s informal evolution into a workplace tool means most users are unaware of potential risks. There could be information leakage – intentionally or accidentally, via your conversation partner or an eavesdropping third party and possibly; malware and security intrusions such as infiltration of worms, viruses, Spim (spam over IM) and hacking.
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shared by Melvin Kwan on 23 Mar 09 - Cached

ialog and culture of a new generation of communications – the instant message.
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Instant messaging is a communication technology which has allowed large and small corporations alike to experience real-time conversations in a convenient and efficient internet format.
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Many companies believe instant messaging detracts from employee productivity and introduces new temptations to converse with others beyond their job duties.
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Presence is one of the key concepts which separate instant messaging from other forms of communication. “At its most basic level, presence awareness lets users know when other people in their contact list are online.” (Vogiazou, 2002.)
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The communication occurs in real-time for both parties involved. This presents a benefit over email, which is a less expeditious way to communicate. Emails and voicemails tend to pile up on each other, some never reaching their intended recipients (Schwartz, 2002).
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Steve Kamer, describes IM as “the most convenient way to consult co-workers and solve a problem quickly…I find it indispensable.” (Bhattacharjee, 2002.)
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shared by Melvin Kwan on 23 Mar 09 - Cached

IM conversations are brief, (b) that media switching is prevalent, and (c) that multitasking is common
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IM is that conversations are brief, addressing a single purpose. They focus on rapid exchanges (e.g. questions and answers) and brief interactions to coordinate conversations in other media (e.g. scheduling impromptu phone or FTF meetings).
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media switching is prevalent [3, 14]. Two main reasons for media switching are cited. First, the conversation becomes too complex to continue in IM, so participants agree to switch to phone or FTF interaction
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multitasking is thought to be prevalent in IM. Several studies note that a major benefit of IM is that conversations can take place while carrying out other activities. Nardi et al. [14], for example, report that users liked that they could respond to quick IM questions from coworkers while engaged in another task, such as talking on the telephone, or processing documents or email.
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shared by Melvin Kwan on 08 Mar 09 - Cached

The study challenges the widespread belief that instant messaging leads to an increase in disruption. Some researchers have speculated that workers would use instant messaging in addition to the phone and e-mail, leading to increased interruption and reduced productivity
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shared by Ginnie Lim on 08 Mar 09 - Cached

anonymity
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speed
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could not express fully your emotions on IM.
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gestures
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although IM may be used anonymously - be it for flirting, gossiping or others non-formal chatting - there are still people who use it for 'useful' communication
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People might still expect that you have something to share, to ask, or to chat about.
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bad grammar, poor punctuation, shorten words and improper abbreviations in academic writing
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brainstorm thoughts and develop intelligent chatting.
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important literacy in kids' lives,
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instant messaging addiction
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adoption of more casual and informal communication and culture.
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one may say something that he or she later thought is inappropriate.
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rumors and gossip via instant messenger in workplaces
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mobility of IM caused positively and negatively
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self-personalised short-formed words
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instant messenger had come to the edge of corporate world and replaced other means of communications.
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one building apart.
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personal status message tool to compete 'ridiculousness' of messages; and also an excuse for others to post messages to some one else when he or she otherwise would not.
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to know what is happening around their friends while for guys in particular they use it to talk to girls whom they shy to do so off-screen.
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