Around the Corner-MGuhlin.org: Rumor and Myth - GoogleApps in Education Users (please RT) - 0 views
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Rob Reynolds on 01 Feb 10The FERPA question
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I challenge GoogleApps for Education--the organization, not the users--to speak up and share the toll-free number they have for technical support, knowledgeable support staff to respond to questions, and HelpDesk for their GoogleApps
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This comment does not align with the fact that "helpdesk" models have changed drastically by all software. Perhaps a place for a future business opportunity...? I would say, when it comes to seeking answers for google apps questions, I have always found the answer within a few clicks and searches. There is a good tech support sytem, it just doesn't look and feel the same as the old model.
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