I challenge GoogleApps for Education--the organization, not the users--to speak up and share the toll-free number they have for technical support, knowledgeable support staff to respond to questions, and HelpDesk for their GoogleApps
This comment does not align with the fact that "helpdesk" models have changed drastically by all software.
Perhaps a place for a future business opportunity...?
I would say, when it comes to seeking answers for google apps questions, I have always found the answer within a few clicks and searches. There is a good tech support sytem, it just doesn't look and feel the same as the old model.
Didn't see much here that Google Apps couldn't do for free. With collaborative calendars, shared docs, group chat, collaborative sites that all work together, it's a pretty powerful tool. And when teachers learn to use it better, they will discover more ways to utilize it in the classroom.