Having a website not only provides the information your customers are looking for, it also offers credibility as a business. Offline "mouth-to-mouth recommendation", can also work online if you integrate your case studies/customer confessions or the recommendations of your service recipients on your site, which you then divide into social media - the impact can be much greater.
Consumers usually start their "travel" acquisition with peer-reviewed research and recommendations and social connections.
In today's business environment, word-of-mouth speaking matters more than ever. Moreover, any entrepreneur only sees marketing as customer-oriented campaigns, or just as a way to increase the brand's reputation, is wrong.