Multimedia Accessibility

"January 22, 2015 At a time when increasing customer expectations are placing unprecedented pressure on customer service organizations, on-demand consumer services are accelerating expectations for real-time service" However queries from Global Translator Community volunteers are more complex than asking for a Uber taxi to go from X to Y

"Directly's customers are seeing some insane results right out of the gates - response times dropping from days to minutes, satisfaction rates tripling. This isn't good luck. Every growing company has a wealth of expert users and customers - people who know and love your product. The trick is matching users who need help with experts on demand, in a way that's fast, scalable, accountable and that fundamentally works."

"Today we've released new features to address both requests. Now the experts' escalation notes can pass into Zendesk, Desk.com and Salesforce Service Cloud as a private note or comment in the ticket. The help desk agents can see the escalation reason - in addition to the conversation thread - so they can provide customers with more personalized answers."

"...To export data, head to your Activity page and click Create a new report. You'll see a download link in the right sidebar, and you'll receive an email to download as well. The you'll get a raw dump of data in CVS file that includes the following fields: Date Created (Eastern Standard Time) URL Help Desk ID Customer Name Customer Email Customer External ID Subject Number of Answers Customer Rating First Response Time (Eastern Standard Time) Open to Experts Escalated Escalation Type Question Category Languages" Not quite an accessibility issue. But Coursera decided to use Directly for crowdsourcing answers to questions pertaining to the Global Translator Community sent to translate@coursera.org . So this is relevant to anyone who sends such a query.

"The new style of floppy wide-brimmed felt hats is a problem in the windy streets, especially on 23rd Street and Fifth Avenue, a corner that's said to have been known in the 1920s as "23 Skidoo." Produced by: Joanna Nikas Subscribe to the Times Video newsletter for free and get a handpicked selection of the best videos from The New York Times every week: http://bit.ly/timesvideonewsletter Subscribe on YouTube: http://bit.ly/U8Ys7n Watch more videos at: http://nytimes.com/video"

"Raindrops capture tiny bubbles which then release that fresh, earthy scent into the air. Produced by: David Frank and James Gorman Read the story here: http://nyti.ms/18kBqT8 Subscribe to the Times Video newsletter for free and get a handpicked selection of the best videos from The New York Times every week: http://bit.ly/timesvideonewsletter Subscribe on YouTube: http://bit.ly/U8Ys7n Watch more videos at: http://nytimes.com/video " YouTube: http://www.youtube.com/watch?v=scTRXocuz4M

"The comedian describes the anatomy of his Pop-Tart joke, still a work in progress, and shows his longhand writing process. Subscribe on YouTube: http://bit.ly/U8Ys7n Watch more videos at: http://nytimes.com/video " YouTube: https://www.youtube.com/watch?v=itWxXyCfW5s

"In this short documentary, parents reveal their struggles with telling their black sons that they may be targets of racial profiling by the police. Produced by: Geeta Gandbhir and Blair Foster Read the story here: http://nyti.ms/1AUYBtI Subscribe to the Times Video newsletter for free and get a handpicked selection of the best videos from The New York Times every week: http://bit.ly/timesvideonewsletter Subscribe on YouTube: http://bit.ly/U8Ys7n Watch more videos at: http://nytimes.com/video " YouTube: http://www.youtube.com/watch?v=lXgfX1y60Gw

"Dubai has emerged as an ethnically diverse metropolis where the world's populations mingle in markets, galleries and international restaurants, both humble and high-end. Produced by: Fritzie Andrade, Hala Droubi, Celia Peterson, Andre Stamatakakos, Fawad Ui Hassan and Aaron Read the story here: http://nyti.ms/1bfNoyE Subscribe to the Times Video newsletter for free and get a handpicked selection of the best videos from The New York Times every week: http://bit.ly/timesvideonewsletter Subscribe on YouTube: http://bit.ly/U8Ys7n Watch more videos at: http://nytimes.com/video " YouTube: http://www.youtube.com/watch?v=Ns_TWyskOyQ

"There are numerous calorie counters and exercise tracking apps available. Let your phone be your guide to better fitness and nutrition. Produced by: Kit Eaton Read the story here: http://nyti.ms/1AQOEhP Subscribe to the Times Video newsletter for free and get a handpicked selection of the best videos from The New York Times every week: http://bit.ly/timesvideonewsletter Subscribe on YouTube: http://bit.ly/U8Ys7n Watch more videos at: http://nytimes.com/video " YouTube: http://www.youtube.com/watch?v=lqDvms3L1YI

"ScienceTake explains why droplets on a glass slide move as if they were alive. Produced by: James Gorman, Sofia Perpetua and Robin Lindsay Related article: http://nyti.ms/1HsiWvb Subscribe to the Times Video newsletter for free and get a handpicked selection of the best videos from The New York Times every week: http://bit.ly/timesvideonewsletter Subscribe on YouTube: http://bit.ly/U8Ys7n " YouTube: http://www.youtube.com/watch?v=joI79LEPgNQ

"A film about place and memory, a farmhouse in Japan, and the lives of the people who called it home. Produced by: Davina Pardo Read the story here: http://nyti.ms/1MRhioG Visit the filmmaker's website: http://www.birdlings.com/ Subscribe to the Times Video newsletter for free and get a handpicked selection of the best videos from The New York Times every week: http://bit.ly/timesvideonewsletter Subscribe on YouTube: http://bit.ly/U8Ys7n Watch more videos at: http://nytimes.com/video " YouTube: http://www.youtube.com/watch?v=0uG-LuykjMo

"Don't miss Larry David, the Emmy Award-winning star of HBO's "Curb Your Enthusiasm" and co-creator of "Seinfeld." Hear him talk about his new comedy, "Fish in the Dark," which debuts this March, marking David's stage debut. Interviewed by New York Times writer at large Charles McGrath." YouTube: http://www.youtube.com/watch?v=v2Payk0OSlw

"A sneak peek inside the Mercedes F 015 concept car, the company's vision of a driverless future. The design turns the car into a shared social space where any passenger can interact with the vehicle. Produced by: Rebekah Fergusson and Molly Wood Read the story here: http://nyti.ms/1CBmAVM Subscribe to the Times Video newsletter for free and get a handpicked selection of the best videos from The New York Times every week: http://bit.ly/timesvideonewsletter Subscribe on YouTube: http://bit.ly/U8Ys7n Watch more videos at: http://nytimes.com/video " YouTube: http://www.youtube.com/watch?v=lqPfKt50zBI

"The Federal Communications Commission is to take a more active role in regulating the Internet as a public utility, which is expected to provoke court cases from major broadband providers. Produced by: Caitlin Prentke, Emily B. Hager and Natalia V. Osipova and Aaron Byrd Subscribe to the Times Video newsletter for free and get a handpicked selection of the best videos from The New York Times every week: http://bit.ly/timesvideonewsletter Subscribe on YouTube: http://bit.ly/U8Ys7n Watch more videos at: http://nytimes.com/video " YouTube: http://www.youtube.com/watch?v=DLugqtD5Kpk

"Kodak has prioritized its patent portfolio and the Eastman Business Park since it declared bankruptcy in 2012. Despite some success, the company might never live up to the legacy of its own past. Produced by: Colin Archdeacon and John Woo Read the story here: http://nyti.ms/1I62hyj Subscribe to the Times Video newsletter for free and get a handpicked selection of the best videos from The New York Times every week: http://bit.ly/timesvideonewsletter Subscribe on YouTube: http://bit.ly/U8Ys7n Watch more videos at: http://nytimes.com/video " YouTube: http://www.youtube.com/watch?v=JDzQ1gx71EI

"A praying mantis takes a leap that would do Michael Jordan proud. Produced by: David Frank and James Gorman Read the story here: http://nyti.ms/1x8WFgw Subscribe to the Times Video newsletter for free and get a handpicked selection of the best videos from The New York Times every week: http://bit.ly/timesvideonewsletter Subscribe on YouTube: http://bit.ly/U8Ys7n Watch more videos at: http://nytimes.com/video " YouTube: http://www.youtube.com/watch?v=rQ_Jb8THWRw

"Hummingbirds have a remarkable ability to hover in the midst of turbulence. Produced by: James Gorm an and Prashanth Kamalakanthan Read the story here: http://nyti.ms/1GUOJIm Subscribe to the Times Video newsletter for free and get a handpicked selection of the best videos from The New York Times every week: http://bit.ly/timesvideonewsletter Subscribe on YouTube: http://bit.ly/U8Ys7n Watch more videos at: http://nytimes.com/video " Youtube: http://www.youtube.com/watch?v=FzMIbvsFyC0

"Wearables are leading a revolution to combine design with ingenuity to make new products. During development of Nike's Fuelband, for example, many details, from material to font, came from designers. Produced by: Molly Wood, Rebekah Fergusson and Vanessa Perez Read the story here: http://nyti.ms/1CwxN9X Subscribe to the Times Video newsletter for free and get a handpicked selection of the best videos from The New York Times every week: http://bit.ly/timesvideonewsletter Subscribe on YouTube: http://bit.ly/U8Ys7n Watch more videos at: http://nytimes.com/video " YouTube: http://www.youtube.com/watch?v=0wjs3adQ1Bc