In the absence of high-touch, personal connections many managers are reporting breakdowns in courtesy and respect, many of which are amplified by the stresses of the workplace. Some common examples I've heard recently include a last-minute request for "urgent" information without regard for what it will take to get it done; a manager ignoring emails and voice mails which delayed resolution of a customer problem; a team that worked all night to meet a budget deadline and then received neither feedback nor thanks for their work; and a manager in Asia who was required to attend regular teleconferences with a North American team that kept her up through the middle of the night, with no acknowledgement of what was involved.
