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Ed Webb

Off the record? Why online publishers should be careful with the delete key - 1 views

  • When I noticed their disappearance a few weeks ago I wrote to Huffington, asking the reason, and so far I have had no reply. Although deleted web pages can sometimes be retrieved from web archives such as Wayback, that is only feasible if you know they once existed and have the relevant URL. I'm not suggesting that articles on the internet should never be deleted or changed but that it should not be done lightly, and when it does happen, publishers should be prepared to justify their decisions in public. When I worked at the Guardian there were strict rules about this because it understood the need to have a record of published material that was as complete and un-tampered-with as possible. Once published, articles could be removed only  in very special circumstances (such as legal requirements) and if something was changed (because of factual errors, for example), readers had to be made aware of the change and when it happened. If we don't want to end up in book-burning territory, that is how it should be.
  • When I noticed their disappearance a few weeks ago I wrote to Huffington, asking the reason, and so far I have had no reply. Although deleted web pages can sometimes be retrieved from web archives such as Wayback, that is only feasible if you know they once existed and have the relevant URL. I'm not suggesting that articles on the internet should never be deleted or changed but that it should not be done lightly, and when it does happen, publishers should be prepared to justify their decisions in public. When I worked at the Guardian there were strict rules about this because it understood the need to have a record of published material that was as complete and un-tampered-with as possible. Once published, articles could be removed only  in very special circumstances (such as legal requirements) and if something was changed (because of factual errors, for example), readers had to be made aware of the change and when it happened. If we don't want to end up in book-burning territory, that is how it should be.
  • There's no doubt that today's social media contain a welter of trivia, often of no interest to anyone except the person who is posting. To view social media entirely in that light, however, is to grossly underestimate their power and importance. Social media also provide a running commentary on major events – through the eyes of ordinary people rather than elites.  There is no precedent for this. For the first time in history we have a vast public record of what masses of people are saying and thinking. This can be a valuable resource for current and future generations of researchers – if we preserve it intact.
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  • Visitors to Huffington's website last May could have seen  this page (preserved here by the Wayback Machine) which lists Narwani's articles. Look at the same page today and they have all been deleted except for one which she co-authored with someone else. It's as if the other articles never existed.
  • concern about Facebook's deletion of various pages connected with the Syrian opposition, possibly at the behest of pro-Assad elements. Some of them have been listed by Felim McMahon of Storyful and the blogger, Brown Moses. McMahon points out that some of these have helped Storyful to corroborate (or not) various claims about the Syrian conflict, while Brown Moses notes that "nearly every Facebook page" reporting on the chemical attacks in Damascus last August has now gone. Alongside the fighting on the ground, there's also a propaganda war being fought over Syria – mostly via the internet. At first sight this might seem like a sideshow but, as in all wars, it's an integral part of the conflict. One individual heavily involved in the Syrian propaganda war on the pro-Assad side, through Twitter and various websites, is Sharmine Narwani (who I have written about previously, here,  here, here, and here). Among other things, Narwani wrote a dozen highly contentious articles for Huffington Post, some of them about Syria. Whether you like them or agree with them is beside the point. Whatever their merits or de-merits, they were examples of the sort of arguments being used by Assad supporters and the fact that Huffington, a major American website, saw fit to publish them at the time is also interesting and relevant. 
  • I'm not suggesting that articles on the internet should never be deleted or changed but that it should not be done lightly, and when it does happen, publishers should be prepared to justify their decisions in public.
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