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Customer Relationship Management (CRM) is really an age old business practice of take care of your customer's requirements for a mutually beneficial relationship. However in the modern business, just like everything else, CRM also has evolved from being just a business strategy to a software dependent business strategy. So the future of CRM is also a glimpse of the future of technology. In the infographic below, we have covered 8 such trends that are as much about the future of CRM as they are about the Future of technology itself.

eCommerce is more than an alternative retail option today, since it has become an imperative part of our lives. Today, with the help of online stores, we have got a plethora of options available to choose from right from within our computers or smartphones. But the rise of online stores also means more competition. To stay ahead in today's eCommerce market you must have an effective eCommerce marketing strategy that takes you ahead of the competition and caters to the ever changing needs of online shoppers.

With the rise of business opportunities & concerns, modern businesses are looking forward to integrate online surveys with CRM. Everybody is raving about CRM (Customer Relationship Management) systems these days. We see dozens of system integrations are available to help leverage business data as efficiently as it comes in. CRM integrated surveys help businesses of all sizes become a lot more competent at selling.

The best possible way is to provide your customers with the benefit of CRM and WordPress integration by offering a dedicated SugarCRM Customer Portal which allows organizations using CRM to extend their customer service and support functions to the web to achieve more effective support and service, as well as higher customer satisfaction and self sufficiency.

New Mobile Application named SugarMob Pro to manage SugarCRM Instance on the move. It lets users have a dynamic functionality while accessing your customers' data on mobile devices.

The growth of mobile usage in recent years has increased to a great level. As adoption of mobile continues to grow and organizations become more compromising in work arrangements to their employees, conventional desktop applications such as CRM are moving into the mobile arena.

To be able to access CRM modules on the go is not just a worthy tool for sales people and those involved in business development , but it can also be a useful tool for management teams, support teams and customer service agents who can input and access information on the go and take quick decisions.

One of the biggest benefits of internet is the global reach it provides. And that's why online businesses like ecommerce are missing out on a great opportunity if they are not tapping into different geographical markets as much as they can. But targeting different geographies also means dealing with multiple languages. No matter how popular a language, it can't cater to a global audience.

How well is your organization at helping customers solve their concerns quickly and easily? What practice do you follow to keep your customers contended? How do you take follow ups on your offerings? The key is to come up with a solution that allows you to smoothly integrate customer feedback into your services. Staying in touch with your consumers after they have bought your products is important in order to ensure that they come back to you again and do business with you.