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The trial findings also brought to light the potential issues associated with their use, identifying factors that need to be addressed in the classroom, at a school management level and at a broader policy level. The KB:NG literature review stresses the importance of selecting, designing, structuring, implementing and supporting Web 2.0 technologies in ways that will better contribute to achieving the intended learning outcomes. In particular, it is critical to choose the ‘right’ technology for a particular educational context.