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"Chatbots and intelligent virtual agents: a framework for humans and machine..."

'Chatbots are the new apps," said Microsoft's CEO Satya Nadella earlier this year. "Threads are the new apps," suggested Facebook's head of messaging products David Marcus in January, referring to the threads of conversation in apps such as Facebook Messenger and WhatsApp.

Chatbots Webinar for KIN and KCN by Steve Dale

Of all the fields that artificial intelligence will disrupt in the coming years, healthcare may see the greatest paradigm shift. AI's influence in the industry will be deep and broad. Image-recognition algorithms already help detect diseases at an astonishing rate. Now, a few startups are using intelligent machines to redesign the clinic, redefine the role of the practitioner, and reposition the patient in relation to her own health.

"Chatbots reach people on the channels they prefer, enabling personalized, two-way communication at scale."

NRF and WBS/KIN co-hosting, in support of Children In Need

"It is somewhat safe to predict that AI will continue to be at the top of the hype cycle in 2018. But the following 51 predictions also envision it becoming more practical and useful, automating some jobs and augmenting many others, combining machine learning and big data for fresh insights, with chatbots proliferating in the enterprise."

A platform for building bots without the need to code

Stop swearing at Siri. Quit cursing Cortana. As digital devices grow smarter, being beastly toward bots could cost you your job.

1.ChatOps and activity streams are an important part of a connected company's infrastructure. 2. We need better AI and other tech to help deal with chat overload. 3. Tools like Slack could be very well-suited to supporting networks of small teams. 4. We are just getting started with chat and messaging in the workplace, so there is much still to learn. 5. Early adopters declare things 'over' before second wave adopters have even used them. Let's wait and see what happens at scale

If you need to do a job more than once then automate it - or so the wisdom goes. And now the growing availability of intelligent, automated software - or bots - is making automation a reality for businesses of all sizes.

The conversation around AI now is too focused on the question of how AI can replace agent interaction, which is missing the point. The aim of AI shouldn't be to replace human interaction, but to improve human interaction.

Scam the scammers

"Today we announce Google Duplex, a new technology for conducting natural conversations to carry out "real world" tasks over the phone. The technology is directed towards completing specific tasks, such as scheduling certain types of appointments."

"Take Your Surveys To A Whole New Level All the survey features you need plus an array of extra features to turn your regular surveys into engaging conversations."