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The Age of the Algorithm - 99% Invisible - 0 views

    "But the answer to how he was chosen is actually an algorithm, a computer program that crunched through reams of data, looking at how much each passenger had paid for their ticket, what time they checked in, how often they flew on United, and whether they were part of a rewards program. The algorithm likely determined that Dr. Dao was one of the least valuable customers on the flight at the time."
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