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April's Customer of the Month is Robert Aichele, Senior Manager, Store Communications at Jamba Juice. I've been at Jamba since 2009 managing internal communication, primarily store and field communication, with a hand in some broader projects connecting our strategic vision with the managers in the field. Our Yammer network debuted in 2011, catching on with a small group and then expanding quickly to include our entire Support Center. It was so popular we extended it to our company-owned store managers later that year, and it plateaued happily there for several months as an interesting tool to share ideas and problem solve operational issues when we needed to hear diverse perspectives quickly.

Part of the thrill of working for the Office Division is the opportunity to tackle thorny business issues on behalf of our customers while providing them with a road map for the future. That may be why an interesting article caught my attention this week. In it, the author examined some of the investments Microsoft is making in the unified communications space. While I didn't agree with all of the conclusions it contained, the article certainly underscored the interest in communications and collaboration and how to make people more productive. Communicating and collaborating with others is really at the heart of what we do every day. Whether at work or at home, people have the need to make meaningful connections with one another. Compounding that need are the realities of the world we live in where instant access to information is expected, friends and coworkers are scattered across geographies and many adults are juggling multiple mobile devices. At Microsoft, we believe technology isn't the problem to these complexities, it's the answer. We're committed to providing capabilities that help people make sense of it all and to do so in a way that is intuitive, barrier free and agnostic to the devices on which we rely. We're incredibly proud of the fact that our long term-term vision for communications and collaboration not only marries the best of the cloud and the desktop, it's a holistic approach that spans "from the living room to the boardroom" placing people at the center of everything we do. Our communication and collaboration vision comes to life utilizing client and cloud assets, including Lync, Skype, Yammer, Outlook and SharePoint. These tools are enabling enterprise social capabilities, HD video conferencing and document collaboration as part of a highly secured, reliable and extensible platform. At the risk of looking geeky, I have to admit that I have a soft spot for Lync and it's comforting to know I'm not alone. More than 90% of

The concept of a 'physical office' as a small business hub of productivity is quickly being replaced by the connected 'mobile office,' which connects employees wherever they happen to be. Today's business landscape favors those who are nimble and able to adapt rapidly by collaborating on the go, sharing ideas quickly and anticipating customer needs. Luckily, small businesses today can achieve this dynamic work environment through the use of Web-based software available for both desktop and mobile platforms. Web-based software is known as 'cloud services' or as 'the cloud' for short. Today, small businesses have access to IT solutions that were previously only available to enterprises - allowing them to punch above their weight class and better compete in their industry. By taking advantage of these Web-based and mobile solutions, small businesses can effectively run their company from anywhere - even from a mobile device or tablet. Here are just a few of the ways technology can help small businesses overcome everyday business challenges: ELIMINATE THE NEED FOR A PHYSICAL OFFICE Starting a business is difficult. Many small businesses owners may not have the capital to lease office space, or they may be hiring friends and staff who aren't based in the same city. Modern cloud technology can unify small business teams, removing the need for a physical office space. WORK WHEREVER IT'S CONVENIENT Cloud services let employees set up a shared folder from a mobile device while taking the bus; create a new spreadsheet on a tablet at lunch; get a presentation from the company's shared drive and make edits from a friend's computer; or schedule a team meeting from a home computer. Office 365 can be installed on up to 5 devices, giving small businesses the ability to do more than just read documents from a mobile device, a tablet, a laptop or even a desktop* by extending the office experience to employees wherever and whenever they need to cond

While we are lucky enough to work with extremely innovative clients that are eager to embrace the latest technology, we always advise them not to adopt the latest version of software until after the kinks are worked out. For a consumer it's not a big deal to be test driving new features and experimenting with the latest version. For a business user, if there's a bit of a learning curve, buggy features or errors that make an application crash, it can be a huge detriment to productivity. That's why we take a lot of time testing out new applications and operating systems before we encourage our clients to adopt them. You may have read that Microsoft recently unveiled Office 2016. We spent some time with it and have some mixed feedback for our business users. Here's the good, bad and the ugly surrounding the Office 2016 suite: The Good: Built to make business better. Word is probably our favorite when it comes to the new suite of products. While there has been minimal change to formatting and structure - the overall design has definitely gotten a facelift. We're all about function, though and when it comes to function we see definite improvements. Word has many more templates. This allows businesses to refine their documents and be more professional without having to go online and download templates to use inside Word. There are also some pretty awesome co-authoring features that we wrote about in this blog. Attachments in Outlook reference recent documents. This is a great feature since it's available on any device that you use Office on. You can easily attach documents in e-mails in Outlook or reference them in an e-mail on your phone. This is really valuable for mobile users or users that work from more than one machine. (Which, lets face is, 90% of the workforce these days does.) OneDrive is also attempting to make its way into the life of business users by making sharing documents, collaborating on documents and authoring documents across devices a l

WWW.OFFICE.COM/SETUP BLOGS: CHANGING YOUR DEFAULT SETTINGS IN WORD www.office.com/setup Blogs: There may be certain settings in Word that get on your nerves, like default settings that you find yourself changing over and over-the paragraph spacing, the font size-each time you start a new document. Maybe you prefer a different font style instead of the default Calibri. Maybe you like all of your documents to have narrower margins so you can fit more information on the page. Maybe you even work for a company that has very specific document standards-regarding the color scheme or layout-and you're tired of changing these settings every time. Luckily, you can customize many of the default settings in Word. You just have to know where to look. USING SET AS DEFAULT You can't change the default settings for everything in Word, but there are certain tools and features that give you this option. Popular examples include: Font Paragraph spacing Line spacing Margins Page orientation To find out if you can customize the default settings for a certain element, look for an arrow in the bottom-right corner of the group. This will open a dialog box where you can access all of the basic settings, plus some more advanced ones that you won't find on the Ribbon. Screenshot of Microsoft Word - www.office.com/setup Next, look for a button near the bottom of the dialog box that says Set as Default. All you have to do is click this button, and Word will assign your current settings-like the font or font size you've chosen-as the new default for this particular element. Screenshot of Microsoft Word - www.office.com/setup Finally, Word will ask whether you want to set this as the default for this document only, or for all documents based on the Normal template (in other words, all documents in the future). Choose the second option, and Word will use these settings from now on. Screenshot of Microsoft Word - www.office.com/setup If you don't have a lot of experience with

www.office.com/setup Blogs: The new admin center reached general availability one month ago. This was a big milestone in our mission to provide you with a first-class admin experience, with tools that enable you to efficiently manage all aspects of the service. We continue to evolve the admin center. This month, we focused on providing you with additional usage insights, including new usage reports, the preview of the Office 365 adoption content pack in Power BI and more role-based permissions through a new Power BI admin role. Here's a summary of the October updates: NEW USAGE REPORTS STARTING TO ROLL OUT TODAY In March, we launched the new reporting dashboard in the Office 365 admin center that makes it easier for you to efficiently monitor your service, identify issues, plan training and report back on the investment to your management. Today, we are happy to announce four new usage reports for active users, Email clients, Skype for Business clients and Office 365 Groups, that provide you with additional insights about how users in your organization are using and adopting Office 365. Here's a look at each report: Active Users report-Lets you see which of your users actively use one or more of the different Office 365 services. This report is especially helpful for admins to identify users for whom they might want to plan some additional training and communication. Often, after being assigned an Office 365 license, users need a helping hand to get started with the different services. They might not know how to activate the product or how the product can help them to be more productive. The image below shows all users that are licensed for one or more products and the last date they used any of those products. By clicking the Column icon, admins can modify the table to see which license has been assigned to a user, as well as when the license was assigned to the user. admin-center-october-1 - www.office.com/setup Blogs Skype for Business clients used r

WWW.OFFICE.COM/SETUP BLOGS: PROBLEM www.office.com/setup Blogs: You are trying to install MS Office patches but you get an error message - "Office Update Error". www.office.com/setup CAUSE When the office compatibility pack version is incompatible. Due to errors specific to some MS Office patches. RESOLUTION Install Compatibility Pack 2007 SP2: When you install patches pertaining to Office 2007 SP1 and SP2 in computers that have Office 2007 Gold installed, you should first install Office Combatibility Pack 2007 SP2 prior to installing these patches. For Specific Error Cases: Send the following to Support Team, for issue resolution Zip of the %windows%\temp\hotfix folder Agent logs pertaining to the computers where the patch is being installed. Applies to: Patch Deployment, Patch Installation Failure, Patch Installation Error, MS Ofiice Patch Error Keywords: Patch Installation, Patch Management, Patch Deployment Error, Patch Installation Failure, Office Update Error

www.office.com/setup Blogs: Having come around to the idea that it needed different versions of Office for different kind of users, Microsoft introduced lightweight versions of Word, Excel, Power Point and OneNote that are neither as pricey or as feature laden as the main versions included in Office. iPad users were the first to get their hands on this new take on Office. With Windows 10, the free Microsoft Office Mobile apps have arrived for some Windows users. 10 Things to Love About Windows 10 (7) - www.office.com/setup Blogs Read: Windows 10 Review - A Love Affair Here's how to get that free Microsoft Office in Windows 10, and what you need to know about it why it's possible for some to take advantage and not possible for others. HOW TO GET FREE MICROSOFT OFFICE IN WINDOWS 10: WHAT IS IT? Microsoft Office is wildly successful. Everyday millions of users all open it to get work done. Millions of documents are written in Microsoft Word. Millions of budgets and sales breakdowns are created in Microsoft Excel. Everyone has created a Microsoft PowerPoint presentation at some point in their life. Screenshot (236) - www.office.com/setup Blogs Windows and Microsoft Office are synonymous. Because the two are often used together and both made by Microsoft, many assume that one comes included with the other. That's never been true. Windows device makers often included shortcuts to trials for Microsoft Office with new PCs. Some even bundled it with their PCs, passing the cost on to buyers. Microsoft Office costs $149 if purchased outright or $6.99 a month through Microsoft's Office 365 subscription service. Office Mobile is what Microsoft collectively calls the free Microsoft Office apps that are now available. Word Mobile lets Windows 10 users view documents. Excel Mobile focuses on spreadsheets. PowerPoint Mobile lets users look at presentations. Outlook is separated into to apps, Outlook Calendar and Outlook Mail. Outlook Mail and Outlook Calendar are a

www.office.com/setup Blogs: Microsoft announced two new tools, Researcher and Editor, for Word 2016 today that introduce better research integration and writing assistance. Word 2016 is the newest version of the popular word editing software that is available to Office 365 users and customers who purchased a standalone copy of Office 2016. The update is available today to all Office 365 subscribers who are using Word 2016 on the Windows desktop according to Microsoft. The easiest way to find out whether you have it or not is to open Word 2016 on the Windows desktop and check whether the new "Researcher" option is available under References when you edit a document. RESEARCHER word 2016 researcher - www.office.com/setup Researcher is a new tool that you may use to find references directly from within Word 2016. The feature uses Bing's Knowledge Graph for that and displays data in a sidebar in the Word 2016 when enabled. You find the new option under References > Researcher. Researcher is a new service in Word that helps you find and incorporate reliable sources and content for your paper in fewer steps. Right within your Word document you can explore material related to your topic and add it-and its properly-formatted citation-in one click. Researcher uses the Bing Knowledge Graph to pull in the appropriate content from the web and provide structured, safe and credible information. You may use the new tool to add quotes and "properly formatted citation" to documents. While this may not be suitable for science-grade documents, it may do for many other types of documents. EDITOR word 2016 editor - www.office.com/setup Editor is touted as a new digital writing assistant that assists you with proofing and editing services. The initial release flags unclear phrases, redundancy or complex words, and makes recommendations by displaying alternatives to you. The service uses machine learning and natural language processing for that, and will improve over time

www.office.com/setup Blogs: MS Office 2013 was the Microsoft Office version released in 2012 and was more popular than the Office 2010 version. Later Microsoft released Office 365 and the latest Microsoft Office 2016 for the Windows users. Even though, these tools either come pre-installed with Windows OS or the users have to purchase them online, Office has been the most popular Office suite until now. There is no other Office suite available as of now which can take the crown from Microsoft Office. Microsoft Office 2007 - 2010 - 2013 and the Office 2016 didn't have any major errors, but a minor yet frustrating Office error is "Something went wrong error" in Office 2013 and 2016. The "Something went wrong" error is common among Microsoft Office 2013 and 2016 users, but the fix for them may vary depending on the problem. Therefore, in today's post, I will show you how to fix something went wrong errors in Office 2013 - 2016. Fix Something Went Wrong Errors in Office 2013 - 2016 - 365 in Windows 10 - www.office.com/setup FIX SOMETHING WENT WRONG ERRORS IN OFFICE 2013/2016 Note: This guide is written for Windows 10 users. But, you can try these fixes on Windows 7, 8 and Windows 8.1 running machines as well. As I said earlier; the "Something went wrong error in Office 2013" may occur due to several reasons and at a different point. Some users face the "something went wrong error" while installing Office 2013 or the Office 2016, but some may come across this error while restarting Microsoft Office. There are other few reasons and fixes for them that I will discuss later in the article. Advertisement So, if you are facing the "Something went wrong error" in Office 2013 or Office 2016 then make sure you read the error description before proceeding with the fixes. Click on any of these something went wrong error link to jump to the fix section. Fix something went Wrong Error 1058-13 Fix Something Went Wrong Error While Installing Office

WWW.OFFICE.COM/SETUP BLOGS: INTRODUCTION This article is provided as a courtesy to our customers to help you configure your Outlook software to work with (mt) Media Temple's hosting solutions. Third-party software can not be supported directly by (mt) Media Temple. If you have further questions about configuring Outlook, please visit http://support.microsoft.com/. TIP: Check out our automated tool for easy email set up! Automatically configure email clients on your PC, Mac, or iOS device with just a few clicks. REQUIREMENTS Before you start, be sure you have these handy: Your domain name: example.com Your email address: username@example.com For more information, please read this article: Creating a POP/IMAP email account. Your email password. CONFIGURE OUTLOOK 2011 Open Outlook 2011. If this is your first time using Outlook 2011, you'll see a welcome banner like the one in Figure 1.Outlook-00.jpg - www.office.com/setup Figure 1: Click image for a larger view. If you are adding another email account to Outlook, from the top menu, click on Tools. Then click on Accounts. See Figure 2.Outlook11-01.jpg - www.office.com/setup Figure 2: Click image for a larger view. Click on the Email Account icon, see Figure 3.Outlook11-02.jpg Figure 3. This window is where you enter your email information, see Figure 4 below. Figure 4: Enter your email account information in this window. Enter Your Name as you want it to appear. Enter your full email address username@example.com in the Email address: field. Select POP3 or IMAP. We recommend IMAP. Learn more about the differences here. Enter your full email address, username@example.com, in the User Name field. Enter your email password in the Password: field. TIP: If you experience any difficulty with the default outgoing SMTP Port 25, you can check the box Override default port and enter 587. We also strongly recommend using SMTP and port 465 with Outlook. For more information, please see: Next, we'll configure your Outgoing s

www.office.com/setup Blogs: As new Office 365 features become available, they are sometimes rolled out over a period of time to all subscribers. If you have an Office 365 work or school account, the timing of when you receive new features may also depend on your organization's settings. Eventually, all Office 365 subscribers will receive the new features. If you don't see a feature you're expecting in your Office apps, there's no need to worry-it's on its way! NOTE: New builds are also rolled out this way. This means when a build becomes available, not all customers will receive the new features right away. However, you can expect it to come to your device soon. Who gets new features? All new features are included for free as part of your Office 365 subscription. If you have a work or school account, your administrator may control when you see new features. If you have a one-time purchase of Office 2016, you will receive security and performance updates but no new features. How do I get new features? You will get them automatically as they are rolled out. You can also check for and install updates manually. (This does not guarantee that you will receive the newest features right away.) When will new features arrive in my Office? We don't publish an exact day when the updates occur because that day can vary, and multiple updates could happen in a month. All Office 365 subscribers will eventually get the new features. However, if you'd like to get them sooner, you can join the Office Insider program. HOW ARE OFFICE UPDATES ROLLED OUT? If you've joined the Office Insider program, you get preview builds for the latest features, security updates, and performance fixes that Microsoft releases before anyone else. For the Windows, Mac, and Windows Mobile Office Insider programs, there are two tracks: Office Insider Fast and Office Insider Slow. Office Insider for iOS has fast, while Android currently only has slow. When new features and updates are distribu

www.office.com/setup Blogs: With the release of Office 2016, you can now get the latest version of Office on your PC or Mac if you have an existing Office 365 for business subscription that includes the Office desktop applications. The information below is for individuals in an organization, including educational institutions and non-profits using Office 365. NOTE: Office 365 has different services and the steps to upgrade are different. If you have an Office 365 Home, Personal, or University subscription, a one-time purchase of Office such as Office Home & Student or Office Home & Business, see How do I get Office 2016? If you're using Office 365 for Business operated by 21Vianet in China, see Office 365 operated by 21Vianet: How do I get the new Office 2016 apps? If you follow these steps and don't see an option to install Office 2016, or Project or Visio, contact your admin. Your admin may not have assigned a licensed to you or given you permission to install the version of Office you want. Are you an Office 365 admin? See Upgrade users to the latest Office client using Office 365 for business for step-by-step guidance to help you upgrade users in your organization to the latest version of Office. UPGRADE TO OFFICE 2016, PROJECT PROFESSIONAL 2016, OR VISIO PRO 2016 Select what Office product you want to upgrade. If you're not sure what version of Office you're currently using, see What version of Office am I using? SIGN UP FOR A NEW OFFICE 365 FOR BUSINESS SUBSCRIPTION Depending on the plan you choose, Office 365 for business plans include the latest versions of Office. If you're interested in setting up Office 365 in your organization and would like to learn more or buy it, see Office 365 Business and Enterprise plans. SEE ALSO Upgrade users to the latest Office client using Office 365 for business Manage user software in Office 365 Need help with Office 2016 in Office 365 for business? Install Office on your PC or Mac Troubleshoot installing Offic

Viruses, spyware and malware are some of the serious issues related to computer. Without your permission, if your Internet program is tracking and sending information back to a third party then your computer must be spyware infected. Let's uncover some essential tips to protect against spyware.

As a RVP, I got the opportunity to talk to some of the customers and help them in the Expert Hour sessions. Some of the customers were totally new to eLearning and Raptivity whereas some were themselves Raptivity Experts. Before the call, customers had shared their thoughts and issues with us through a pre-call survey. Many customers wanted to know how Raptivity interactivities could be used differently whereas few had queries on which interactions could be used for their specific content and so on. These points were taken up during the one hour sessions with them. To name some of them, once I showed how a very simple interaction model 'Flash Card' can be used differently to show a profit chart. I also took some customers through the Tin Can tracking mechanism of Raptivity. Various new features like media tool box, HTML5 publishing, global settings, etc were also show cased during the calls.

One of the issues I've always had with online learning is programming a question to have some type of interaction when the student does not initially answer the question correctly the first time. Most tools provide multiple ways to provide feedback. This feedback comes either per answer or per question or at the end of a series of questions.

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