THE DISRUPTIVE INNOVATION IN THE HOSPITALITY INDUSTRY. GOOD OR BAD? - 1 views
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People both like and fear the concept of Disruption
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Human touch is the need for customers' services to feel their emotions, satisfaction, and dissatisfaction.
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This article gives an in-depth view on the good and bad of disruptive innovative technology to suffice customers within the hospitality sector. It also provides information on the impact that COVID-19 has on the advancements of technology in the hospitality sector. This article also gives an insight into future innovations within the hospitality sector.