MTech tracks service orders and guest profiles for hoteliers via the Internet
with its HotSOS software platform. HotSOS interfaces with the
property-management system and keeps important guest information, such as any
issues experienced during a previous stay, at the push of a button. If a staff
member is walking the property and sees an issue, he can relay a message from a
handheld device to a back-of-the-house employee who can alert the appropriate
department and immediately get a resolution in the works.
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