Designing a digital customer experience that changes/updates with health and safety protocols. Customer experience should not end with the check-in process, but should be continued throughout the entire stay. Addressing one part of the experience without considering the totality will negate the work put in.
Technology is changing the way the that restaurants will not have to do business in order to remain open. AI has changed the way people order and received their fast food choices. Early adaptation will lead to better efficiency.