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Carri Bugbee

Building Connected Healthcare Experiences One Step at a Time - 0 views

  • While patients and providers have been quick to adopt telemedicine and AI in response to the coronavirus pandemic, they have not been as quick with other healthcare technology, Wieneke says. “According to some recent Forrester data,” Wieneke explains, “despite colossal investment and effort, only half of online adults have logged in to healthcare websites or apps. Of that half, only half of them have done so in the last year. That’s not a very high rate of return.” Less than 20 percent of users have scheduled appointments online. What is needed, Wieneke says, is for health systems to provide consumers with connected experiences. “The goal of any connected experience is to remove functional, social, and emotional barriers to engagement,” he explains.
  • “Interoperability is how these kinds of connected experiences can be better orchestrated,” Wieneke says. Among the capabilities that can be included in a digital front door are: Online scheduling Telemedicine Chat Wellness tools Symptom checkers Cost estimates Bill pay and payment planning Health records “Once you start to put these capabilities together, they become more than the sum of their parts,” Wieneke says.
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