Forrester Research : Research : In Good Times And Bad, Document-Centric Web Transaction... - 0 views
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Aaron Patton on 22 Aug 12self service and documentation via the web can improve experience, and some consumers even want it. but implementation has been poor and misses out on the opportunity for self-service as way to both improve experience and decrease costs. -
Aaron Patton on 22 Aug 12we have the full pdf for our team