Kraft Foods Dishes Out Its Recipe for Successful Content Marketing - Forbes - 0 views
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Bruno Pierre Gebarski on 13 Mar 12That's how we get our community setup, involved and encouraged to participate!! They become part of the Family and real COMPANY ADVOCATES
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We believe the key lies in understanding what consumers really truly want/need. So we’re concentrating our consumer engagement on key touch points: kraftrecipes.com, our Recipe By Email program, food&family magazine, the Kraft First Taste community (our word of mouth marketing program), mobile experiences.
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We’re also engaging even more directly with our consumers by leveraging social media and stimulating a participatory culture.
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Content is the “what” and the overall channel mix is the “how”. Content can’t be separated from context or experience – it’s integral. It’s an ingredient in everything we do. And frankly, because LoMoSo (local/mobile/social) are all so close to the consumer, they are as important to driving content as they are to distributing it.
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A recent example is Pinterest. We’ve been monitoring the site for almost a year to determine what was resonating with consumers. We saw that consumers were sharing a huge number of our recipes on Pinterest, because the content and the environment were made for each other. So we followed our consumers’ lead and joined the conversation. We added the Pin It button to our site to make it easier for consumers to share our recipes and we created our own boards that gave us a place to share in the conversation ourselves.
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“what is your basis of conversation?” What do you as a brand have to offer that matters to consumers?
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The key in content marketing is in understanding what consumers really truly want/need and in providing it to them in the method, time and place of their choice. You can’t only be good at one or the other – you have to nail both.