see the bibliography, too

This collaborative research project will be composed of two separate, but linked, analyses. It will identify and examine information-related support services throughout the lifecycle of the research process. The project's goal is to discover researchers' needs and desires in a small sample of UK and US universities and to identify the significant patterns, intersections, gaps and issues from researchers' points of view, whatever the source of such services. This study will document the nature and scope of research support services, providing examples of good practice, recommending areas where new practice might emerge, and identifying possible areas and scope for collaboration within and between institutions

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