Group items tagged

Wilson says cashiers–74% of whom are women–are likely to the first overtaken by the automation wave. Also likely to be affected are retail salespeople, who may not be needed as shoppers increasingly consult their phones for information about sizes, colors, and availability. “Smartphones have all kinds of information about the products you want to buy, so the need for salespeople is considerably less,” he says.For example, Bloomingdale’s has tested smart fitting rooms with wall-mounted tablets allowing customers to scan items and view other colors and sizes and receive recommendations to “complete the look.” Home Depot says four self-checkout systems occupy the space of three normal aisles and obviate the need for two human cashiers. Amazon’s Go concept stores have no cashiers at all, enabling shoppers to pay for everything through their phones.