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Steve Bosserman

High score, low pay: why the gig economy loves gamification | Business | The Guardian - 0 views

www.theguardian.com/...ivers-ride-hailing-gig-economy

gamification gig economy taxi service incentive productivity profit

shared by Steve Bosserman on 23 Nov 18 - No Cached
  • Simply defined, gamification is the use of game elements – point-scoring, levels, competition with others, measurable evidence of accomplishment, ratings and rules of play – in non-game contexts. Games deliver an instantaneous, visceral experience of success and reward, and they are increasingly used in the workplace to promote emotional engagement with the work process, to increase workers’ psychological investment in completing otherwise uninspiring tasks, and to influence, or “nudge”, workers’ behaviour.
  • According to Burawoy, production at Allied was deliberately organised by management to encourage workers to play the game. When work took the form of a game, Burawoy observed, something interesting happened: workers’ primary source of conflict was no longer with the boss. Instead, tensions were dispersed between workers (the scheduling man, the truckers, the inspectors), between operators and their machines, and between operators and their own physical limitations (their stamina, precision of movement, focus). The battle to beat the quota also transformed a monotonous, soul-crushing job into an exciting outlet for workers to exercise their creativity, speed and skill. Workers attached notions of status and prestige to their output, and the game presented them with a series of choices throughout the day, affording them a sense of relative autonomy and control. It tapped into a worker’s desire for self-determination and self-expression. Then, it directed that desire towards the production of profit for their employer.
  • Former Google “design ethicist” Tristan Harris has also described how the “pull-to-refresh” mechanism used in most social media feeds mimics the clever architecture of a slot machine: users never know when they are going to experience gratification – a dozen new likes or retweets – but they know that gratification will eventually come. This unpredictability is addictive: behavioural psychologists have long understood that gambling uses variable reinforcement schedules – unpredictable intervals of uncertainty, anticipation and feedback – to condition players into playing just one more round.
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  • Gaming the game, Burawoy observed, allowed workers to assert some limited control over the labour process, and to “make out” as a result. In turn, that win had the effect of reproducing the players’ commitment to playing, and their consent to the rules of the game. When players were unsuccessful, their dissatisfaction was directed at the game’s obstacles, not at the capitalist class, which sets the rules. The inbuilt antagonism between the player and the game replaces, in the mind of the worker, the deeper antagonism between boss and worker. Learning how to operate cleverly within the game’s parameters becomes the only imaginable option. And now there is another layer interposed between labour and capital: the algorithm.
Bill Fulkerson

The Federal Job Guarantee Is Not Just "Better" Than a Universal Basic Income. It's the ... - 0 views

www.nakedcapitalism.com/...sal-basic-income-sinister.html

ubi

shared by Bill Fulkerson on 28 Apr 18 - No Cached
  • UBI adds money to the economy without increasing production or output. This is how you cause inflation: The creation of money without consideration of the real resources available to you.
  • FJG adds money to the economy by increasing productivity and output. This is how you avoid, or greatly reduce the severity of, inflation. It forces private industry and the military to up their game, in order to be competitive with the FJG: better than bare-minimum living wage, benefits, and working conditions.
  • If the FJG creates “busywork” pointless jobs, it is not a problem of the FJG itself, but rather a reflection of poor implementation of the FJG at the local level. There are basically an infinite number of genuinely useful things to be done at the local level, throughout the country.
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  • The fear of automation is nonsense. We should embrace automation. Robots can cook our cheeseburgers, wash our cars, and accept and dispense cash better and faster than humans. But robots cannot take care of our children or seniors, they cannot entertain us, create works of art, write our books, or be our primary care physicians or psychologists. Leave the more physically taxing and repetitive drudgery work to the robots. Leave the infinite number of more satisfying and productive jobs for us humans.
Bill Fulkerson

What is design thinking? - O'Reilly Media - 1 views

www.oreilly.com/...what-is-design-thinking

design thinking

shared by Bill Fulkerson on 21 Dec 16 - No Cached
  • Bill Fulkerson on 21 Dec 16
     
    "Design thinking is an abductive approach to complex problem solving that leverages the designer's empathetic mindset in order to understand people's unarticulated needs and identify opportunities for solutions. This is a human-centered innovation process that can be applied to a wide range of challenges: design thinking can be used to create everything from products and services to business models and processes."
Bill Fulkerson

Datafication and ideological blindness - Cennydd Bowles - 0 views

www.cennydd.com/...tion-and-ideological-blindness

design blindness data metrics

shared by Bill Fulkerson on 21 Dec 16 - No Cached
  • Bill Fulkerson on 21 Dec 16
     
    ""Our bodies break / And the blood just spills and spills / And here we sit debating math." -Retribution Gospel Choir, Breaker Design got its seat at the table, which is good because we can shut up about it now. What used to be seen as the territory of bespectacled Scandinavians is now a matter of HBR covers, consumer clamour, and 12-figure market caps. People in suits now talk about design as a way to differentiate products and unlock new markets."
Steve Bosserman

Y Combinator Learns Basic Income Is Not So Basic After All - 0 views

www.wired.com/...amp

universal basic income

shared by Steve Bosserman on 27 Aug 18 - No Cached
  • Steve Bosserman on 27 Aug 18
     
    "Altman says he's just as hopeful about the potential for basic income as he was in 2016. Guaranteed income could unlock incredible human potential, when people no longer have to worry about their basic needs, he says. Even with their basic needs met, people will still be motivated to work and be productive. "Human desire for status and other silly things is totally limitless," he says."
Bill Fulkerson

How Complex Web Systems Fail - Part 2 - Production Ready - Medium - 0 views

medium.com/...stems-fail-part-2-1b1afb4fa7be

complex systems

shared by Bill Fulkerson on 01 Sep 18 - No Cached
  • Bill Fulkerson on 01 Sep 18
     
    "In his influential paper How Complex Systems Fail, Richard Cook shares 18 brilliant observations on the nature of failure in complex systems. Part 1 of this article was my attempt to translate the first nine of his observations into the context of web systems, i.e., the distributed systems behind modern web applications. In this second and final part, I'm going to complete the picture and cover the other half of Cook's paper. So let's get started with observation #10!"
Bill Fulkerson

It's not all Pepes and trollfaces - memes can be a force for good - The Verge - 0 views

www.theverge.com/...d-behavioral-science-nazi-pepe

memes

shared by Bill Fulkerson on 30 Aug 18 - No Cached
  • Bill Fulkerson on 30 Aug 18
     
    "How the 'emotional contagion' of memes makes them the internet's moral conscience By Allie Volpe Aug 27, 2018, 11:30am EDT Illustration by Alex Castro & Keegan Larwin SHARE Newly single, Jason Donahoe was perusing Tinder for the first time since it started integrating users' Instagram feeds. Suddenly, he had an idea: follow the Instagram accounts of some of the women he'd been interested in but didn't match with on the dating service. A few days later, he considered taking it a step further and direct messaging one of the women on Instagram. After all, the new interface of the dating app seemed to encourage users to explore other areas of potential matches' online lives, so why not take the initiative to reach out? Before he had a chance, however, he came across the profile of another woman whose Tinder photo spread featured a meme with Parks and Recreation character Jean-Ralphio Saperstein (Ben Schwartz) leaning into the face of Ben Wyatt (Adam Scott) with the caption: hey I saw you on Tinder but we didn't match so I found your Instagram you're so beautiful you don't need to wear all that makeup ahah I bet you get a lot of creepy dm's but I'm not like all those other guys message me back beautiful btw what's your snap "I was like, 'Oh shit, wow,'" Donahoe says. Seeing his potential jerk move laid out so plainly as a neatly generalized joke, he saw it in a new light. "I knew a) to be aware of that, and b) to cut that shit out … It prompted self-reflection on my part." THE MOST SUCCESSFUL MEMES STRIKE A CULTURAL CHORD AND CAN GUIDE AND EVEN INFLUENCE BEHAVIOR Donahoe says memes have resonated with him particularly when they depict a "worse, extreme version" of himself. For Donahoe, the most successful memes are more than just jokes. They "strike a societal, cultural chord" and can be a potent cocktail for self-reflection as tools that can guide and even influence behavior. In the months leading up to the 2016 US
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