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Paul Merrell

Tripling Its Collection, NSA Sucked Up Over 530 Million US Phone Records in 2017 - 0 views

www.commondreams.org/...-million-us-phone-records-2017

surveillance state NSA phone-metadata

shared by Paul Merrell on 08 May 18 - No Cached
  • he National Security Agency (NSA) collected over 530 million phone records of Americans in 2017—that's three times the amount the spy agency sucked up in 2016. The figures were released Friday in an annual report from the Office of the Director of National Intelligence (ODNI). It shows that the number of "call detail records" the agency collected from telecommunications providers during Trump's first year in office was 534 million, compared to 151 million the year prior. "The intelligence community's transparency has yet to extend to explaining dramatic increases in their collection," said Robyn Greene, policy counsel at the Open Technology Institute. The content of the calls itself is not collected but so-called "metadata," which, as Gizmodo notes, "is supposedly anonymous, but it can easily be used to identify an individual. The information can also be paired with other publicly available information from social media and other sources to paint a surprisingly detailed picture of a person's life." The report also revealed that the agency, using its controversial Section 702 authority, increased the number of foreign targets of warrantless surveillance. It was 129,080 in 2017 compared to 106,469 in 2016. As digital rights group EFF noted earlier this year, Under Section 702, the NSA collects billions of communications, including those belonging to innocent Americans who are not actually targeted. These communications are then placed in databases that other intelligence and law enforcement agencies can access—for purposes unrelated to national security—without a warrant or any judicial review. "Overall," Jake Laperruque, senior counsel at the Project On Government Oversight, said to ZDNet, "the numbers show that the scale of warrantless surveillance is growing at a significant rate, but ODNI still won't tell Americans how much it affects them."
thinkahol *

FORA.tv - Steven Johnson and Kevin Kelly at the NYPL - 0 views

fora.tv/...on_and_Kevin_Kelly_at_the_NYPL

FORA.tv - Steven Johnson and Kevin Kelly at the NYPL

shared by thinkahol * on 22 Oct 10 - No Cached
  • thinkahol * on 22 Oct 10
     
    In a world of rapidly accelerating change, from iPads to eBooks to genetic mapping to MagLev trains, we can't help but wonder if technology is our servant or our master, and whether it is taking us in a healthy direction as a society.* What forces drive the steady march of innovation?* How can we build environments in our schools, our businesses, and in our private lives that encourage the creation of new ideas--ideas that build on the new technology platforms in socially responsible ways?Kevin Kelly and Steven Johnson look at where technology is taking us. One of the co-founders of Wired Magazine, Kelly's new book, What Technology Wants, makes the argument that technology as a whole is not a jumble of wires and metal but a living, evolving organism that has its own unconscious needs and tendencies. Johnson's new book, Where Good Ideas Come From, explains why certain spaces, from 18th-century coffeehouses to the World Wide Web, have an uncanny talent for encouraging innovative thinking.
Paul Merrell

Moscow tells Twitter to store Russian users' data in the country - 0 views

phys.org/...ter-russian-users-country.html

surveillance state Russia Twitter

shared by Paul Merrell on 16 Nov 15 - No Cached
  • Moscow has warned Twitter that it must store Russian users' personal data in Russia, under a new law, the national communications watchdog told AFP on Wednesday. Legislation that came into force on September 1 requires both Russian and foreign social media sites, messenger services and search engines to store the data held on Russian users on servers located inside the country. The controversial law was adopted amid Internet users' growing concerns about the storage of their data, but also as Russia has moved to tighten security on social media and online news sites that are crucial outlets for the political opposition. Non-compliance could lead Russia's communications watchdog Roskomnadzor to block the sites and services. Roskomnadzor spokesman Vadim Ampelonsky confirmed to AFP that Russia had changed its initial position on US-based Twitter, which it had previously said did not fall under the law. Twitter must comply because it now asks users to supply their personal data, Ampelonsky said, confirming earlier comments by the head of Roskomnadzor Alexander Zharov to Russian media.
Paul Merrell

Trump's Blocking of Twitter Users Is Unconstitutional, Judge Says - The New York Times - 0 views

www.nytimes.com/...trump-twitter-block.html

Trump Twitter 1st Amendment social-media public-forum

shared by Paul Merrell on 25 May 18 - No Cached
sallyali liked it
  • Apart from the man himself, perhaps nothing has defined President Trump’s political persona more than Twitter.But on Wednesday, one of Mr. Trump’s Twitter habits — his practice of blocking critics on the service, preventing them from engaging with his account — was declared unconstitutional by a federal judge in Manhattan.Judge Naomi Reice Buchwald, addressing a novel issue about how the Constitution applies to social media platforms and public officials, found that the president’s Twitter feed is a public forum. As a result, she ruled that when Mr. Trump or an aide blocked seven plaintiffs from viewing and replying to his posts, he violated the First Amendment.If the principle undergirding Wednesday’s ruling in Federal District Court stands, it is likely to have implications far beyond Mr. Trump’s feed and its 52 million followers, said Jameel Jaffer, the Knight First Amendment Institute’s executive director and the counsel for the plaintiffs. Public officials throughout the country, from local politicians to governors and members of Congress, regularly use social media platforms like Twitter and Facebook to interact with the public about government business.
Paul Merrell

Assange Keeps Warning Of AI Censorship, And It's Time We Started Listening - 0 views

medium.com/...started-listening-e05d371ef120

AI Internet-censorship Google Twitter Facebook

shared by Paul Merrell on 19 Jan 18 - No Cached
  • Where power is not overtly totalitarian, wealthy elites have bought up all media, first in print, then radio, then television, and used it to advance narratives that are favorable to their interests. Not until humanity gained widespread access to the internet has our species had the ability to freely and easily share ideas and information on a large scale without regulation by the iron-fisted grip of power. This newfound ability arguably had a direct impact on the election for the most powerful elected office in the most powerful government in the world in 2016, as a leak publishing outlet combined with alternative and social media enabled ordinary Americans to tell one another their own stories about what they thought was going on in their country.This newly democratized narrative-generating power of the masses gave those in power an immense fright, and they’ve been working to restore the old order of power controlling information ever since. And the editor-in-chief of the aforementioned leak publishing outlet, WikiLeaks, has been repeatedly trying to warn us about this coming development.
  • In a statement that was recently read during the “Organising Resistance to Internet Censorship” webinar, sponsored by the World Socialist Web Site, Assange warned of how “digital super states” like Facebook and Google have been working to “re-establish discourse control”, giving authority over how ideas and information are shared back to those in power.Assange went on to say that the manipulative attempts of world power structures to regain control of discourse in the information age has been “operating at a scale, speed, and increasingly at a subtlety, that appears likely to eclipse human counter-measures.”What this means is that using increasingly more advanced forms of artificial intelligence, power structures are becoming more and more capable of controlling the ideas and information that people are able to access and share with one another, hide information which goes against the interests of those power structures and elevate narratives which support those interests, all of course while maintaining the illusion of freedom and lively debate.
  • To be clear, this is already happening. Due to a recent shift in Google’s “evaluation methods”, traffic to left-leaning and anti-establishment websites has plummeted, with sites like WikiLeaks, Alternet, Counterpunch, Global Research, Consortium News, Truthout, and WSWS losing up to 70 percent of the views they were getting prior to the changes. Powerful billionaire oligarchs Pierre Omidyar and George Soros are openly financing the development of “an automated fact-checking system” (AI) to hide “fake news” from the public.
  • ...2 more annotations...
  • To make matters even worse, there’s no way to know the exact extent to which this is going on, because we know that we can absolutely count on the digital super states in question to lie about it. In the lead-up to the 2016 election, Twitter CEO Jack Dorsey was asked point-blank if Twitter was obstructing the #DNCLeaks from trending, a hashtag people were using to build awareness of the DNC emails which had just been published by WikiLeaks, and Dorsey flatly denied it. More than a year later, we learned from a prepared testimony before the Senate Subcommittee on Crime and Terrorism by Twitter’s acting general counsel Sean J. Edgett that this was completely false and Twitter had indeed been doing exactly that to protect the interests of US political structures by sheltering the public from information allegedly gathered by Russian hackers.
  • Imagine going back to a world like the Middle Ages where you only knew the things your king wanted you to know, except you could still watch innocuous kitten videos on Youtube. That appears to be where we may be headed, and if that happens the possibility of any populist movement arising to hold power to account may be effectively locked out from the realm of possibility forever.To claim that these powerful new media corporations are just private companies practicing their freedom to determine what happens on their property is to bury your head in the sand and ignore the extent to which these digital super states are already inextricably interwoven with existing power structures. In a corporatist system of government, which America unquestionably has, corporate censorship is government censorship, of an even more pernicious strain than if Jeff Sessions were touring the country burning books. The more advanced artificial intelligence becomes, the more adept these power structures will become at manipulating us. Time to start paying very close attention to this.
Paul Merrell

Glassholes: A Mini NSA on Your Face, Recorded by the Spy Agency | Global Research - 2 views

www.globalresearch.ca/...5367764

surveillance state Google-Glass NSA facial-recognition

shared by Paul Merrell on 09 Feb 14 - No Cached
  • eOnline reports: A new app will allow total strangers to ID you and pull up all your information, just by looking at you and scanning your face with their Google Glass. The app is called NameTag and it sounds CREEPY. The “real-time facial recognition” software “can detect a face using the Google Glass camera, send it wirelessly to a server, compare it to millions of records, and in seconds return a match complete with a name, additional photos and social media profiles.” The information listed could include your name, occupation, any social media profiles you have set up and whether or not you have a criminal record (“CRIMINAL HISTORY FOUND” pops up in bright red letters according to the demo).
  • Since the NSA is tapping into all of our digital communications, it is not unreasonable to assume that all of the info from your digital glasses – yup, everything – may be recorded by the spy agency. Are we going to have millions of mini NSAs walking around recording everything … glassholes? It doesn’t help inspire confidence that America’s largest police force and Taser are beta-testing Google Glasses. Postscript: I love gadgets and tech, and previously discussed the exciting possibilities of Google Glasses. But the NSA is ruining the fun, just like it’s harming U.S. Internet business.
  • Paul Merrell on 09 Feb 14
     
    Thankfully, there's buddying technology to block computer facial-recognition algorithms. http://tinyurl.com/mzfyfra On the other hand, used Hallowe'en masks can usually be purchased inexpensively from some nearby school kids at this time of year. Now if I could just put together a few near-infrared LEDs to fry a license plate-scanner's view ...  
Gonzalo San Gil, PhD.

OpenITP improving tools used to circumvent censorship and surveillance | opensource.com - 0 views

opensource.com/...loss-circumvention-tools-safer

opensource FLOSS OpenITP tools circumvention avoid censorship surveillance improving democracy information press access

shared by Gonzalo San Gil, PhD. on 09 Apr 14 - No Cached
  • Gonzalo San Gil, PhD. on 09 Apr 14
     
    "Software tools that bypass censorship and surveillance, also known as circumvention technology, are used in variety of contexts. Chinese citizens get around the Great Firewall to access censored sites and popular international social media platforms. Activists in Iran bypass government surveillance to post photos and video of anti-government demonstrations. Journalists in Mexico circumvent cartel surveillance to report on local drug-related violence."
Gonzalo San Gil, PhD.

Editorial: Wikipedia fails as an encyclopedia, to science's detriment | Ars Technica UK [# ! Note] - 0 views

arstechnica.co.uk/...clopedia-to-sciences-detriment

arstechnica criticism Wikipedia fail encyclopedia as science reference jealous about people-led social knowledge

shared by Gonzalo San Gil, PhD. on 02 Jan 16 - No Cached
    • Gonzalo San Gil, PhD.
      Gonzalo San Gil, PhD. on 02 Jan 16
       
      # ! Still many detractors of the social-driven knowledge, with perhaps a certain number of inaccuracies, in favor of the more biased multinational publishers' facts statements... (Special Report Internet encyclopaedias go head to head - Jim Giles http://www.nature.com/nature/journal/v438/n7070/full/438900a.html)
  • Gonzalo San Gil, PhD. on 02 Jan 16
     
    "by John Timmer (US) - Dec 29, 2015 4:35pm CET Ever look up an obscure scientific topic? Who is that information meant for?"
  • Gonzalo San Gil, PhD. on 02 Jan 16
     
    " by John Timmer (US) - Dec 29, 2015 4:35pm CET"
Paul Merrell

Deep Fakes: A Looming Crisis for National Security, Democracy and Privacy? - Lawfare - 1 views

www.lawfareblog.com/security-democracy-and-privacy

deep-fakes counterfeit-porn

shared by Paul Merrell on 22 Feb 18 - No Cached
  • “We are truly fucked.” That was Motherboard’s spot-on reaction to deep fake sex videos (realistic-looking videos that swap a person’s face into sex scenes actually involving other people). And that sleazy application is just the tip of the iceberg. As Julian Sanchez tweeted, “The prospect of any Internet rando being able to swap anyone’s face into porn is incredibly creepy. But my first thought is that we have not even scratched the surface of how bad ‘fake news’ is going to get.” Indeed. Recent events amply demonstrate that false claims—even preposterous ones—can be peddled with unprecedented success today thanks to a combination of social media ubiquity and virality, cognitive biases, filter bubbles, and group polarization. The resulting harms are significant for individuals, businesses, and democracy. Belated recognition of the problem has spurred a variety of efforts to address this most recent illustration of truth decay, and at first blush there seems to be reason for optimism. Alas, the problem may soon take a significant turn for the worse thanks to deep fakes. Get used to hearing that phrase. It refers to digital manipulation of sound, images, or video to impersonate someone or make it appear that a person did something—and to do so in a manner that is increasingly realistic, to the point that the unaided observer cannot detect the fake. Think of it as a destructive variation of the Turing test: imitation designed to mislead and deceive rather than to emulate and iterate.
  • Fueled by artificial intelligence, digital impersonation is on the rise. Machine-learning algorithms (often neural networks) combined with facial-mapping software enable the cheap and easy fabrication of content that hijacks one’s identity—voice, face, body. Deep fake technology inserts individuals’ faces into videos without their permission. The result is “believable videos of people doing and saying things they never did.” Not surprisingly, this concept has been quickly leveraged to sleazy ends. The latest craze is fake sex videos featuring celebrities like Gal Gadot and Emma Watson. Although the sex scenes look realistic, they are not consensual cyber porn. Conscripting individuals (more often women) into fake porn undermines their agency, reduces them to sexual objects, engenders feeling of embarrassment and shame, and inflicts reputational harm that can devastate careers (especially for everyday people). Regrettably, cyber stalkers are sure to use fake sex videos to torment victims. What comes next? We can expect to see deep fakes used in other abusive, individually-targeted ways, such as undermining a rival’s relationship with fake evidence of an affair or an enemy’s career with fake evidence of a racist comment.
Paul Merrell

Facebook is done with quality journalism. Deal with it. - 1 views

mondaynote.com/lism-deal-with-it-afc2475f1f84

AI Internet-censorship Facebook journalism

shared by Paul Merrell on 19 Jan 18 - No Cached
  • For Facebook, journalism has been a pain in the neck from day one. Now, bogged down with the insoluble problems of fake news and bad PR, it’s clear that Facebook will gradually pull the plug on news. Publishers should stop whining and move on.Let’s admit that publishers have been screwed by Facebook. Not because Mark Zuckerberg is evil, but because he’s a pragmatist. His latest move should not come as a surprise. On Thursday, for the second time in six months, Facebook stated publicly that news (i.e., journalism) will appear further down in everyone’s newsfeed, in order to favor posts from friends, family and “groups.” Here is how Zuck defended the move:“The research shows that when we use social media to connect with people we care about, it can be good for our well-being. We can feel more connected and less lonely, and that correlates with long term measures of happiness and health. On the other hand, passively reading articles or watching videos — even if they’re entertaining or informative — may not be as good. Based on this, we’re making a major change to how we build Facebook. I’m changing the goal I give our product teams from focusing on helping you find relevant content to helping you have more meaningful social interactions”.Consider us notified. Facebook is done with journalism. It will happen, slowly, gradually, but the trend is here. In this context, the email sent yesterday by Campbell Brown, Facebook’s head of news partnerships, who states “news remains a top priority for us,” rings hollow.
Gonzalo San Gil, PhD.

NSA mass phone surveillance revealed by Edward Snowden ruled illegal | US news | The Guardian - 0 views

www.theguardian.com/...-records-program-illegal-court

nsa mass phone surveillance revealed snowden ruled illegal

shared by Gonzalo San Gil, PhD. on 09 May 15 - No Cached
  • Gonzalo San Gil, PhD. on 09 May 15
     
    "The US court of appeals has ruled that the bulk collection of telephone metadata is unlawful, in a landmark decision that clears the way for a full legal challenge against the National Security Agency."
  • Gonzalo San Gil, PhD. on 09 May 15
     
    "The US court of appeals has ruled that the bulk collection of telephone metadata is unlawful, in a landmark decision that clears the way for a full legal challenge against the National Security Agency."
Paul Merrell

Beijing Strikes Back in US-China Tech Wars | The Diplomat - 0 views

thediplomat.com/...kes-back-in-us-china-tech-wars

surveillance state China tech-security

shared by Paul Merrell on 11 Mar 15 - No Cached
  • China’s new draft anti-terror legislation has sent waves across the U.S. tech community. If there is a brewing tech war between U.S. and China over government surveillance backdoors and a preference for indigenous software, China’s new draft terror law makes it clear that Beijing is happy to give the United States a taste of its own medicine. The law has already drawn considerable criticism from international human rights groups, including Amnesty International and Human Rights Watch for its purported attempts to legitimize wanton human rights violations in the name of counter-terrorism. Additionally, China has opted to implement its own definition of terrorism, placing  “any thought, speech, or activity that, by means of violence, sabotage, or threat, aims to generate social panic, influence national policy-making, create ethnic hatred, subvert state power, or split the state” under the umbrella of the overused T-word. The problematic human rights issues aside, the draft anti-terror law will have important implications for foreign tech firms within China. According to Reuters’ reporting on the draft anti-terror law, counter-terrorism precautions by the Chinese government would essentially require foreign firms to “hand over encryption keys and install security ‘backdoors’” into their software. Additionally, these firms would have to store critical data — certainly data on Chinese citizens and residents — on Chinese soil. The onerous implications of this law could have lead to an immediate freeze to the activities of several Western tech companies in China, the world’s second largest economy and a booming emerging market for new technologies.
  • On the surface, the most troublesome implication of this law is that in order to comply with this law, Western firms, including non-technical ventures such as financial institutions and manufacturers, will be forced to give up a great deal of security. In essence, corporate secrets, financial data — all critical data — would be insecure and available for access by Chinese regulators. The new law would also prohibit the use of secure virtual private networks (VPNs) to get around these requirements.
  • The U.S. diplomatic response to Beijing’s new draft law is perhaps best captured in the fact that a whopping four cabinet members in the Obama administration, including Secretary of State John Kerry and U.S. Trade Representative Michael Froman, wrote the Chinese government expressing “serious concern.” China, for its part, seemed unfazed by U.S. concerns. Foreign Ministry spokesperson Hua Chunying told the press that she hoped the United States would view the new anti-terror precautions in “in a calm and objective way.” Indeed, following Edward Snowden’s revelations regarding the extent of the United States’ surveillance of private firms both within and outside the United States, Beijing likely views U.S. concerns as hypocritical. One U.S. industry source told Reuters that the new law was ”the equivalent of the Patriot Act on really, really strong steroids.”
Paul Merrell

Facebook Says It Is Deleting Accounts at the Direction of the U.S. and Israeli Governments - 0 views

theintercept.com/...he-u-s-and-israeli-governments

OpenWeb censorship Facebook Instagram Israel U.S.

shared by Paul Merrell on 29 Jan 18 - No Cached
  • In September of last year, we noted that Facebook representatives were meeting with the Israeli government to determine which Facebook accounts of Palestinians should be deleted on the ground that they constituted “incitement.” The meetings — called for and presided over by one of the most extremist and authoritarian Israeli officials, pro-settlement Justice Minister Ayelet Shaked — came after Israel threatened Facebook that its failure to voluntarily comply with Israeli deletion orders would result in the enactment of laws requiring Facebook to do so, upon pain of being severely fined or even blocked in the country. The predictable results of those meetings are now clear and well-documented. Ever since, Facebook has been on a censorship rampage against Palestinian activists who protest the decades-long, illegal Israeli occupation, all directed and determined by Israeli officials. Indeed, Israeli officials have been publicly boasting about how obedient Facebook is when it comes to Israeli censorship orders
  • Facebook now seems to be explicitly admitting that it also intends to follow the censorship orders of the U.S. government.
  • What this means is obvious: that the U.S. government — meaning, at the moment, the Trump administration — has the unilateral and unchecked power to force the removal of anyone it wants from Facebook and Instagram by simply including them on a sanctions list. Does anyone think this is a good outcome? Does anyone trust the Trump administration — or any other government — to compel social media platforms to delete and block anyone it wants to be silenced? As the ACLU’s Jennifer Granick told the Times: It’s not a law that appears to be written or designed to deal with the special situations where it’s lawful or appropriate to repress speech. … This sanctions law is being used to suppress speech with little consideration of the free expression values and the special risks of blocking speech, as opposed to blocking commerce or funds as the sanctions was designed to do. That’s really problematic.
  • ...3 more annotations...
  • As is always true of censorship, there is one, and only one, principle driving all of this: power. Facebook will submit to and obey the censorship demands of governments and officials who actually wield power over it, while ignoring those who do not. That’s why declared enemies of the U.S. and Israeli governments are vulnerable to censorship measures by Facebook, whereas U.S and Israeli officials (and their most tyrannical and repressive allies) are not
  • All of this illustrates that the same severe dangers from state censorship are raised at least as much by the pleas for Silicon Valley giants to more actively censor “bad speech.” Calls for state censorship may often be well-intentioned — a desire to protect marginalized groups from damaging “hate speech” — yet, predictably, they are far more often used against marginalized groups: to censor them rather than protect them. One need merely look at how hate speech laws are used in Europe, or on U.S. college campuses, to see that the censorship victims are often critics of European wars, or activists against Israeli occupation, or advocates for minority rights.
  • It’s hard to believe that anyone’s ideal view of the internet entails vesting power in the U.S. government, the Israeli government, and other world powers to decide who may be heard on it and who must be suppressed. But increasingly, in the name of pleading with internet companies to protect us, that’s exactly what is happening.
Gonzalo San Gil, PhD.

Linux Security Guide (extended version) - Linux Audit - 0 views

linux-audit.com/ecurity-guide-extended-version

linux security guide extended open source GNU-Linux

shared by Gonzalo San Gil, PhD. on 23 Sep 16 - No Cached
  • Gonzalo San Gil, PhD. on 23 Sep 16
     
    "With so many articles about Linux security on the internet, you may feel overwhelmed by how to properly secure your Linux systems. With this guide, we walk through different steps, tools, and resources. The main goal is to have you make an educated choice on what security defenses to implement on Linux. For this reason, this article won't show any specific configuration values, as it would implicate a possible best value. Instead, related articles and resources will be available in the text. The goal is to make this guide into a go-to article for when you need to secure your Linux installation. If you like this article, help others and share it on your favorite social media channels. Got feedback? Use the comments at the bottom. This document in work in progress and last updated in September 2016"
Gonzalo San Gil, PhD.

WSIS Forum 2012 - 0 views

groups.itu.int/...Home.aspx

WSIS forum ict participa participate future Internet Freedom of Expression Freedom of Speech

shared by Gonzalo San Gil, PhD. on 08 Feb 12 - No Cached
  • Gonzalo San Gil, PhD. on 08 Feb 12
     
    [ITU, UNESCO, UNCTAD and UNDP welcome all WSIS Stakeholders to the WSIS Forum 2012 website. WSIS Forum 2012 will be held from 14th to 18th May 2012 and will provide structured opportunities to network, learn and to participate in multi-stakeholder discussions and consultations on WSIS implementation. This event builds upon the tradition of annual WSIS May meetings, and its new format is the result of open consultations with all WSIS Stakeholders. The 2012 WSIS Forum will be hosted by ITU and will take place at the Conference Centre of the International Labour Organization (ILO). Remote Participation will be an integral component of the Forum details on both onsite and remote participation will be available soon. Onsite participants can network with each other using the imeetyouatWSISForum social networking platform...]
Gonzalo San Gil, PhD.

The Beginner's Guide to the Hashtag - 1 views

mashable.com/...what-is-hashtag

beginners guide hashtag

shared by Gonzalo San Gil, PhD. on 09 Oct 13 - No Cached
  • Gonzalo San Gil, PhD. on 09 Oct 13
     
    "By Rebecca Hiscott2013-10-08 11:03:06 UTC If you're a social media novice, hashtags - those short links preceded by the pound sign (#) - may seem confusing and unnecessary. But they are integral to the way we communicate online, and it's important to know how to use them (even though some people, like Jimmy Fallon and Justin Timberlake, are not the biggest fans). Plus, they can be a lot of fun."
Paul Merrell

Get Satisfaction - People-Powered Customer Service - 0 views

getsatisfaction.com

customer saas support web2.0

shared by Paul Merrell on 25 Aug 08 - Cached
  • Paul Merrell on 25 Aug 08
     
    Interesting SaaS. Social Helpdesk? Folks post gripes about companies or products. Many companies have assigned folks to respond. E.g., Comcast has 9 staffers responding to customer support issues. Some start-ups are using the service as their only customer support web presence. If we view IT support on a continuum, we begin with in-house call centers, move to newsgroups and outsourced call centers, etc. Now a SaaS in the cloud for many companies' customer support? The company has a great (short) slideshow at . It has a fantastic punchline.
Maluvia Haseltine

Center for Information Technology Policy - 1 views

citp.princeton.edu

InternetPolicy

shared by Maluvia Haseltine on 12 Feb 10 - Cached
  • Maluvia Haseltine on 12 Feb 10
     
    The Center for Information Technology Policy uses Princeton's unique strengths to promote an informed public discussion of digital technologies. Combining faculty expertise in technology and engineering, public policy, and the social sciences with a strong University tradition of service, the Center's research, teaching, and public programs address digital technologies as they interact with policy, markets and society.
Matteo Spreafico

2 reasons most social networks aren't successful and 3 things you can do about it - 3 views

www.digitaltonto.com/...d-3-things-you-can-do-about-it

SocialMedia SocialNetwork web2.0

shared by Matteo Spreafico on 15 Oct 09 - Cached
  • – Cluster Coefficient: This will give you an idea of how cohesive your network is. It’s pretty simple, just how many links you have in your network as a percentage of total potential links (which you can calculate by n(n-1)/2)
  • Finally, I would encourage you to read “6 Degrees” by Watts and “Linked” by Barabasi. Both are primary network theory pioneers and give accounts that are much more readable and informative than journalists write.
  • A tribe would eventually choose a host based on convenience (members are already using it, easy navigation, rapid sharing of communication, etc.), integration (Facebook Connect, Google Connect), and to some extent, available applications for members to use while being logged on to the network. Facebook excels in all three
Gary Edwards

With faster Chrome browser, Google offers an Android alternative - CNET - 0 views

www.cnet.com/...-offers-an-android-alternative

web-app-framework Chrome Android

shared by Gary Edwards on 27 Jun 14 - No Cached
  • Gary Edwards on 27 Jun 14
     
    "On mobile devices, the Web hasn't lived up to its promise of a universal programming foundation. Google is trying to change that." Android hogged the spotlight at Google I/O, but performance improvements in Google's Chrome browser show that the company hasn't given up on trying to advance its other programming foundation -- the Web. The mobile version of Chrome has become much more responsive since 2013, said Paul Irish, a developer advocate on the Chrome team, speaking at the San Francisco conference. "We've improved the speed of animation by 75 percent and of scrolling 35 percent," Irish told developers Thursday. "We're committed to getting you 60 frames per second on the mobile Web." That performance is crucial for persuading people to use Web sites rather than native apps for things like posting on social networks, reading news, and playing games. It's also key to getting programmers to take the Web path when so many today focus on native apps written directly for Google's Android operating system and Apple's iOS competitor. The 60 frames-per-second rate refers to how fast the screen redraws when elements are in motion, either during games or when people are doing things like swiping among pages and dragging icons. The 60fps threshold is the minimum that game developers strive for, and to achieve it with no distracting stutters, a device must calculate how to update its entire screen every 16.7 milliseconds. Google, whose Android operating system initially lagged Apple's rival iOS significantly in this domain of responsiveness, has made great strides in improving its OS and its apps. But the mobile Web hasn't kept pace, and that means programmers have been more likely to aim for native apps rather than Web-based apps that can run on any device. ............................ Good review focused on the growing threat that native "paltform specific" apps are replacing Web apps as the developer's best choice. Florian thinks that native apps will win
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