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Gartner Predicts a Customer Experience Battlefield - 0 views

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    ...consumer product companies that have relied on developing new features, improved customer service and product innovation to drive growth, now see a future where competitive advantage will be based on the customer experience. What of museums in this environment?
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Beyond the UX Tipping Point - 1 views

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    Surprisingly, few are talking about what could be the biggest user experience story of 2014: The introduction of the Disney Magic Band. Once activated, park Guests use the Magic Band to gain access to the park, get in priority queues for the attractions, pay for their purchases at the concession stands, and even get into their hotel room.
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