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I've been working with hundreds of virtual team members in over 9 different countries in the past 8 years. There have been times when I wanted to tear my hair out! Sometimes: - I had no idea what my team was doing. - Team members would "flake out".

This link includes a useful summary of virtual team technology tools. I like this list because it is categorized by the function/goals for the team and needs for collaboration. A way for us to consider guiding our exploration of team tools for educational groups.

Good communication from the facilitator to the group and between group members is essential in online learning in order for the group to bond and survive. Pauleen & Yoong (2001) studied how facilitators of virtual teams were able to build and maintain these relationships. They found that prompt communication was key stating "The facilitators in this study have clear expectations that e-mail, as well as other communication messages such as voice-mail, will be replied to in a prompt manner. They believe that a lack of timeliness can lead to poor communication, the creation of ill will, and an undermining of relationships" (p. 16).