great graphic illustrating a process for using social media, and tools to monitor it, to extract useful information about your brand, or perhaps prospect information. I wonder what the funnel and tools would look like applied to a sourcing end?
another step towards "write once, post everywhere", helping to cure SNF, one service at a time. I guess the question is, do too many distribution services start to contribute to SNF? Nice irony there.
This is an incredibly comprehensive look back at articles from last year on all the tools us web denizens use. Lot's of amazing gems here. The articles are relevant over the long term as well.