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There was wide agreement that there are three types of skills required for practitioners of eResearch, their support staff and repository staff. Not surprisingly, there was a strong need for technical skills. Perhaps not as obvious was the identification of a wide range of non-technical skills. Less obvious again was mention of an assortment of personal qualities, which, while not skills in the formal sense of the term, were singled out as being important.

The surveys indicated that not everyone needs the same level of technical skills to conduct or support eResearch.

So you need a basic literacy level to look after your computers where you’re storing your data, and then in order to access, like a remote repository, you need to know something about how to connect to that remote repository, what the format of the data should be to go in it, how to convert your data to that required format

included skills related to high-performance computing (HPC) and the access grid, data (and database) management, data curation, information engineering, information modelling, software development, remote communications, distributed processing, informatics, portal design, computational fluid dynamics, database integration, visualisation and programming of all kinds.

Some of these skills are tightly connected to specific disciplines, especially informatics.

The need for technical skills is allied to the ability to understand end-to-end workflows, especially for repository managers and developers who need to be able to think like the researcher and to apply that understanding to developing the repository. By workflows, I mean the many software applications, processing operations and interactions required for research tasks to be carried through to completion.

The group of librarians at ‘The Researcher Librarian Nexus’ workshop identified a need for further development of their technical skills, mentioning in particular metadata, something which did not feature among any of the other responses, other than by implication.

These vary from skills in data analysis (including the use of statistical packages and other techniques such as data mining) through information seeking to a broader range of general skills. Project management, business analysis, communications, negotiation, intellectual property, team building and train the trainer were mentioned specifically. Another was generic problem solving, because, as one researcher aptly put it, the kinds of problems which arise when undertaking eResearch mean that ‘There’s never going to be someone who has done it before.’

The librarians involved with the Researcher/Librarian Nexus workshop also identified it as being of high priority for repository managers, along with marketing, advocacy, copyright, metadata, educational outreach and grant submission writing. They also singled out the intriguing skill of ‘researcher management’ while not specifying precisely what this might entail.

A good grasp of copyright and intellectual property issues was seen as essential,

These were listed as: open-mindedness, patience and an ‘ability to cooperate and collaborate rather than compete’

For example, one researcher, in the field of finance told me of his need for programmers who have a high level of expertise in economics, econometrics, statistics, maths and programming; ‘otherwise all the programming expertise doesn’t really help because then they make strange assumptions in their coding that just result in nonsense output.’

One solution to the need to bridge the disciplinary gap is to use graduate students to help with the technical aspects, where those students have an interest and aptitude for this kind of work. In some cases this might be done by providing scholarships, the students then graduating with a PhD on the basis their contribution to the research project has been of sufficient originality to warrant the degree.

The barrier to research most often mentioned was the difficulty in assembling all the skills required to conduct a project, particularly in relation to data management and stewardship. In some cases the gap is organisational, as happens for example when the researcher is either unaware of or unable to tap into the skills of a central IT unit. More often the gap was in a lack of understanding of what each group needs, what each has to offer and where responsibilities lie. Examples of this can be seen in comments like the following:

For instance if you’ve got data in say NetCDF file formats and the repository wants it in TIFF format, well you need to know something about the technicality of getting your data from NetCDF format into TIFF format.

The humanities and social sciences are notable areas where the take-up rate of eResearch has been slower than, for example, in the hard sciences, and where there have been calls for exemplars to be publicised. Many practitioners in the humanities and social sciences find it difficult to envisage where their work might fit into the concept of eResearch.

Few researchers are aware that there are such things as repositories, so it is important that the repository is seen as (and indeed is) ‘a good repository – that it’s good in the sense of its high quality but also good in that it adds value for [the researcher].’

If research institutions are to minimise the gap between the ideals and realities of eResearch, there is some way to go in providing both institutional capacity and appropriately qualified individuals. While eResearch is dependent on good ICT infrastructure, this is not sufficient in itself. The results of the survey outlined here show that capacity in information technology skills is important but must be accompanied by a range of non-technical skills in such areas as project management. Equally important is the creation of research environments which are covered by well-propagated and understood policies, which are appropriately organised into structures with clearly delineated roles and responsibilities and which minimise the current barriers experienced by many researchers.