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In this article in [A]'s series on Knowledge Management, we focus on the steps in creating a Knowledge Management System through a hybrid case study. In our white paper, "Creating Content-as-a-Service through smart Knowledge Management practices," we discuss why Knowledge Management's biggest value is still to be fully realized. Until we move beyond the traditional siloed workflows, full access to effective knowledge will remain impaired.

A US-based IT company gained 415 sales appointments through Callbox's appointment setting campaign, which resulted in a 2-year partnership.