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I love this article which talks about the most common problems when people call customer service. I believe that as I teach my students I should help them become technically fluent to minimize these problems and maximize their potential in this increasingly technical world. The most common problems are: * Users don't know the terminology to describe the problem they have or to know what to look for. * Users haven't studied the problem long enough. * Users don't recognize details or signs which might aid in understanding the problem. * Users might not have easy access to the documentation, may not be qualified to understand it (because of language barriers or technical level), or they may simply not have the time or energy to use it. * Users might be unaware of the status of their computer/account/browser and/or they might be limited in their ability to obtain this information. * Users might have received incorrect or misleading information from someone else, or they might have made incorrect assumptions about the product. * Users may be familiar with one kind of product and lack the appropriate mental model for knowing how the product is supposed to work. * Users might have previous problems in the past and found it easier just to call technical support than to risk aggravating the problem when trying to fix it.

Information on how to help users become more proficient at being helped.

Peter Krantz - January 10th, 2005 "A while ago I read the article "Observing Users Who Listen to Web Sites". In that article the authors report that visually impaired users scan web pages with their ears instead of reading them top to bottom. This may not come as a surprise to you if you read Jakob Nielsen's "How Users Read on the Web" back in 1997. Recently I have had the opportunity to study a number of screen reader users and my observations are similar. (...) So, here are some suggestions you can use to improve the browsing experience for visually impaired users: Use headings god dammit!"

Here's a roundup of the APIs to mine Twitter data: Trstrank: The PageRank-esque algorithm we covered previouslyWordbag: A list of "most common words" for a user with a twist. Universally-common words are essentially filtered out because InfoChimps compares a user's word choice to all of Twitter.Influence: Gets the number of replies in and out for the user, along wiht the number of tweets and the age of the account. Analysis of influence is up to you.Conversation: Provides a summary of public interactions between two users. Results are a list of tweets in which the first user replied to the second.

This is a fun, cute, social 3D island world designed especially with children in mind. Children make an avatar and follow a quick tutorial and explanation of safety rules. The children can take their characters on quests, play educational games and interact with other users of the site. A fabulous feature of the site is that users are encouraged to 'make and do' offline as well. These activities can be uploaded to a scrapbook and multimedia blog. Offline activities also generate points in the game. The scrapbook is defaulted to private and no photos of children will be approved by moderators if the scrapbook is public. All the usual safety features are in place, including a 'report' and 'block' other users button. The basic account with most features is free, but there are optional 'paid for' extras. http://ictmagic.wikispaces.com/ICT+%26+Web+Tools

"The world wide web can be a wild place, but with the Chromebook's new Supervised Users feature parents can begin to fence in the playground." Chromebooks now allow you to set up supervised users. Here's a parent guide for setting this up perfect for those purchasing these for Christmas.

NoteMesh is a free service that allows college students in the same classes to share notes with each other. It works by creating a wiki for individual classes that users can edit. Users are free to post their own lecture notes or contribute to existing lecture notes. The idea is that users in the same class can collaboratively create a definitive source for lecture notes

find out user stats - heaps of options. i used the "how long" one.

In order to ensure the relevance and influence the ongoing enhancement of user ICT provision and the associated awards, Digital 2010 (the regional digital skills partnership for Yorkshire & Humber) and the Scottish Qualifications Authority jointly commissioned Sero Consulting Ltd in spring 2008 to undertake research in ICT User skills. The focus was exclusively on the vision for ICT user skills in 2013 - referenced as 'Next Generation User Skills' - taking account of: * Skills that all employers will need, which they may not currently recognise - including web presence, information productivity, market research, infrastructure management * Skills that people (especially young people) will already have, but which may not be recognised or accredited * Generic occupational skills that people will need - such as remote working, online communication, information research, lifelong learning and, not least, management of their digital environment * Essential skills for living and learning in a digital age - including communication, accessing public services and underpinning personal econfidence

What are the questions that will engage our students meaningfully well into their future...

background to questions from Gallop World Poll

One of my students turned up this information that Facebook is working on controls to help kids under 13 use the service. It is no surprise that 7.5 million Facebook users are under the age of 13 and that 5 million of THOSE are 10 years old or younger. COPPA, while set up to protect children, is actually keeping them from participating in society as they want to. This infographic and information is worth sharing as you educate your students. If you want until they are 13 to talk safety online, that is too late. "Last June, Consumer Reports magazine said they had unearthed "several disturbing findings" about children and Facebook, including: 20 million minors had used Facebook within the year prior to their study. 7.5 million of those users were under the age of 13 and not permitted to use the site. 5 million of those were 10 years old or younger. 1 million children had been harassed, threatened, or subjected to other forms of cyberbullying in the year prior."

This is a MUST TRY site. It's not often that I'm amazed be an educational resource, but I am with this one. Pora Ora is a stunning educational virtual world for Primary school aged students. Play truely fun educational games which practise skills in English, maths and many other subjects. The graphics and useably is superb. Online safety is at the heart of this site. The parential admin account can set the student's account to free chat with everyone to completely locked down where they have the world to themselves and everything in between. The site has a language filter and users can report any incidents of trouble. Also, the first task requires the user to complete an online safety task. The site is free with a few premium features coming out later. You have got to try this one! http://ictmagic.wikispaces.com/ICT+%26+Web+Tools

The WAI from the W3C continues. If you wish to have input on web accessiblity guidelines, you have until December 16. This is very important and many educators are some of the best with these issues. I hope some of our proficient accessibility experts have already reviewed or will review and comment. "For Review: User Agent Accessibility Guidelines (UAAG) 2.0 Last Call Working Draft Calling all developers of browsers, media players, and web applications - and anyone interested in web accessibility: Now is the time for you to review UAAG 2.0 - we published the Last Call Working Draft today. UAAG defines how browsers and other "user agents" should support accessibility for people with disabilities and work with assistive technologies. It is introduced in the UAAG Overview. Please send comments by 16 December 2013"

"CoSketch is a multi-user online whiteboard designed to give you the ability to quickly visualize and share your ideas as images. Simple sharing * Anything you paint will show up for all other users in the room in real time. * One click to save a sketch as an image for embedding on forums, blogs, etc. Zero hassle * Runs in all common browsers without plugins or installation. * Free and without registration. Now with Google Maps support! * Use google maps as the background for your sketches to show directions or share trips."

DocMazy was created so users could search the internet for documentation files such as word files or powerpoint presentations. Many users will find this useful so that they can uncover more information on a subject, that might otherwise be hidden deep in search engines. DocMazy makes use of several public API's and usful tools to allow you to preview all documents within your browser.

Password security is a big deal, and if you don't think it is, then someone might be hacking into your computer even as you read this. A strong password isn't foolproof, but it proves that you're no fool. And it might protect you from compromised data, a broken computer or identity theft. Your bank account, your personal e-mails and lots of other stuff are at risk with weak passwords.

VideoSurf has created a better way for users to search, discover and watch online videos. Using a unique combination of new computer vision and fast computation methods, VideoSurf has taught computers to "see" inside videos to find content in a fast, efficient, and scalable way. Basing its search on visual identification, rather than text only, VideoSurf's computer vision video search engine provides more relevant results and a better experience to let users find and discover the videos they really want to watch.

advice for cell phone users to reduce health hazards associated with cell phone use

Great pronunciation site with around 180 languages represented. You can add your own pronunciation of words.

from FreeTechnology4Teachers an audio wiki for word pronunciations. One of the problems with learning to speak a language that is not phonetic is trying to figure out how to pronounce the words. Forvo hosts hundreds of recordings of word pronunciations by native speakers. Along with word pronunciations, Forvo provides some basic demographic information about each language. Forvo's content is user-supported and user-generated. New pronunciations are added on a regular basis.

Offers interactive demonstrations of anything that can be modeled mathematically - bacteria growth, light refraction, supply and demand, etc. Running a demo requires Mathematica Player, which can be downloaded free, along with the demos

About the Wolfram Demonstrations Project Conceived by Mathematica creator and scientist Stephen Wolfram as a way to bring computational exploration to the widest possible audience, the Wolfram Demonstrations Project is an open-code resource that uses dynamic computation to illuminate concepts in science, technology, mathematics, art, finance, and a remarkable range of other fields. Its daily-growing collection of interactive illustrations is created by Mathematica users from around the world, who participate by contributing innovative Demonstrations. Interactive computational resources have typically been scattered across the web--requiring specialized programming knowledge that's made them difficult and expensive to develop. As a result, their coverage has long been limited, and progress has been slow. In many ways, the Wolfram Demonstrations Project introduces a new paradigm for exploring ideas. The power to easily create interactive visualizations, once in the domain of computing experts alone, is now in the hands of every Mathematica user. Demonstrations can be created with just a few short lines of readable code, powered by the revolutionary advances in Mathematica. This opens the door for researchers, educators, students, and professionals at any level to create their own sophisticated mini-applications and publish them online.

AwesomeStories is a gathering place of primary-source information. Its purpose - since the site was first launched in 1999 - is to help educators and individuals find original sources, located at national archives, libraries, universities, and government web sites. Sources held in archives, which document so much important first-hand information, are often not searchable by popular search engines. One needs to search within those institutional sites directly, using specific search phrases not readily discernible to non-scholars. The experience can be frustrating, resulting in researchers leaving sites without finding needed information. AwesomeStories is about primary sources. The stories exist as a way to place original materials in context and to hold those links together in an interesting, cohesive way (thereby encouraging people to look at them). It is a totally different kind of web site in that its purpose is to place primary sources at the forefront - not the opinions of a writer. Its objective is to take a site's users to places where those primary sources are found, and to which the site's users may otherwise not go. The author of each story is listed on the "chapters" page of the story. A link to the author provides more detailed information.