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"Quality Framework narrative, the 5 pillars In 1997, Frank Mayadas, President of Sloan-C, affirmed that any learner who engages in online education should have, at a minimum, an education that represents the quality of the provider's overall institutional quality. Any institution, he maintained, demonstrates its quality in five inter-related areas - learning effectiveness, access, scale (capacity enrollment achieved through cost-effectiveness and institutional commitment), faculty satisfaction, and student satisfaction. These five have become Sloan-C's Five Pillars of Quality Online Education, the building blocks which provide the support for successful online learning. The intent of the quality framework, which is always a work in progress, is to help institutions identify goals and measure progress towards them."

"The 5 Pillars SLOAN-C QUALITY FRAMEWORK Goal Process/Practice Sample Metric Progress Indices"