In this article Clancy discusses Constructal Law as it relates to nurses' workflow. The author uses the analogy of a river to describe the relationship of patient flow through the healthcare system and the integral role of nurses in the process.
Clancy, T. R. (2014). Managing organizational complexity: It's all about flow in a complex adaptive system, Journal of Nursing Administration (44)4, 190-193.
This article describes the complex systems involved in actually registering for healthcare.gov and some of the problems with the start-up last October. It sheds light on the sheer complexity of the system and offers solutions for simplifying the process of registration.
Weaver, C., & Radnofsky, L. (2013, Oct 10). Healthcare.gov's flaws found, fixes eyed; site's design opened door to bottleneck that persists. Wall Street Journal (Online) Retrieved from http://search.proquest.com/docview/1441079574?accountid=10747
Clancy, T. R. (2014). Managing organizational complexity: It's all about flow in a complex adaptive system, Journal of Nursing Administration (44)4, 190-193.