Digital Engagement Team

A new platform for 'connecting, curating and accelerating democratic innovation'. Yet to launch...

The report, entitled " Make or Break: The UK's Digital Future", urges the incoming Government to seize the opportunity to secure the UK's place as a global digital leader by, among other things: making digital literacy a core subject at school, alongside English and Maths; viewing the internet as important as a utility, accessible to all; and putting a single 'Digital Agenda' at the heart of Government.

'If you are trying to connect with the public, where you go online matters. If you choose to make Facebook your platform for civic activity, you are implicitly suggesting that a specific class of people is more worth your time and attention than others. Of course, splitting your attention can also be costly and doesn't necessarily mean that you'll be reaching everyone anyhow. You're damned if you do and damned if you don't. The key to developing a social media strategy is to understand who you're reaching and who you're not and make certain that your perspective is accounting for said choices. Understand your biases and work to counter them.'

Australia getting in on the act. One to keep an eye on.

Crowdsourcing platform asking people for their views on the Wales they want for future generations. Is organised thematically: climate change, community safety, energy, education, etc.

Includes tips, case studies and a tools directory (produced with help from the guys at Involve)

More online engagement evaluation

Good stuff about how to evaluate a social meda campaign

Handy for us to help folk who are anxious about negative online comments?

This is a really useful little chart. Good find!

HMRC getting some shiznit for taking to Twitter for customer service but I think it is fantastic. Used the service myself Friday and was impressed. I could tell they were struggling with demand but did a great job.