The Persuaders - 11 views
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John Zoeller on 02 Oct 13Highlights and notes start below...scroll down
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At last, they find the building they've been looking for. They line up the target in their sights. What's this covert mission all about? It's a new kind of urban warfare, a sneaker company's all-out battle for our attention.
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I set out on a tour through the modern machinery of selling to meet some of the persuaders up close. My first stop, a downtown New York storefront. I've been invited to a hit party, or something that looks like one. What this really is, is the opening salvo in a marketing blitz for a new airline. They call themselves Song. Song is a subsidiary of Delta Airlines, but you won't find any mention of Delta here. Delta is old-fashioned air travel, and Song is their way of persuading us that they can compete with hip, low-cost carriers like Jet Blue.
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TIM MAPES: She's got three children, a husband. They both work. They have an SUV and a sports car, Nieman-Marcus credit cards, but she shops at Target. She has got a propensity to read kind of high-end literature, but she finds guilty pleasure in People magazine. And she doesn't have an airline.
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TIM MAPES: Well, the risk is you invest an inordinate amount of money behind a message that is a fairly ethereal message that, as I say, doesn't feed the bulldog. I mean, this is a business, this isn't an art form. So we have got to ensure that it's communication that drives commerce, not just makes people feel good.
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DOUGLAS RUSHKOFF: The question is an advertising classic: Should the pitch be aimed at the head or the heart? How creative can an ad get and still be an ad?
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KEVIN ROBERTS: Everything works now. You know, French Fries taste crisp. Coffee's hot. You know, beer tastes good, unless you live in America and then, you know, you've got to live with what you get. But all these things now are table stakes.
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DOUGLAS ATKIN: I was in a research facility watching eight people rhapsodize about a sneaker. And I thought, "Where is this coming from? This is, at the end of the day, a piece of footwear." But the terms they were using were evangelical. So I thought, if these people are expressing cult-like devotion, then why not study cults? Why not study the original? Find out why people join cults and apply that knowledge to brands
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KEVIN ROBERTS: You know, we've moved from brands into experiences. Look at Tide, for instance, in the U.S. Tide's no longer a laundry detergent. It's not about getting clothes clean anymore. All detergents get your clothes clean. Tide's about a much deeper – a deeper thing than that. It's an enabler. It's a liberator. It's – I guess you think about moving Tide from the heart of the laundry to the heart of the family.
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