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Joshua Yeidel

The Three-Minute Rule - Anthony Tjan - Harvard Business Review - 3 views

blogs.hbr.org/...the-threeminute-rule.html

software_design

shared by Joshua Yeidel on 17 Feb 10 - Cached
  • Joshua Yeidel on 17 Feb 10
     
    "You can learn a great deal about customers by studying the broader context in which they use your product or service. To do this, ask what your customer is doing three minutes immediately before and three minutes after he uses your product or service."
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