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Mary Fulton

Redesigning Community Colleges for Completion: Lessons from Research on High-Performanc... - 1 views

  • this paper identifies eight practices common among high-performance organizations: leadership, focus on the customer, functional alignment, process improvement, use of measurement, employee involvement and professional development, and external linkages. Evidence suggests that these organizational practices have the greatest impact on performance when implemented in concert with one another.
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    Paper from CCRC identifying the elements of highly effective community colleges.
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    Identifies eight practices common among high-performance organizations: leadership, focus on the customer, functional alignment, process improvement, use of measurement, employee involvement and professional development, and external linkages. Recommends steps for community colleges to increase completion rates. (Center for Community College Research, Working Paper No. 24, January 2011)
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