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paul lowe

Measuring activity and usefulness in CoPs - KnowledgeBoard - 0 views

    Almost the first thing that gets built when anything needs management is a good measurement system. It allows tuning, enables detection of deviations from norm, and gives feedback on the effect of changes and initiatives.

    Communities of practice are complex creatures, and thus their measurement is not simple. The number of perspectives that can be used is enormous. At the same time, the availability of data for each of them is very different, and the temptation to use subjective management impressions is high.

    So the history of CoP management is full of references to indicator-building, to attempts at significant reporting, and to a wide variety of more or less objective measurements. But we have not found a coherent, complete set of measurements that could be used to consistently evaluate not just one CoP, but a set of them, and eventually even to benchmark different ones, along most of the lines that can be affected by management.

    So we've attempted to put forth a simple, practical list and brief explanation of straightforward indicators that can be implemented in most CoPs, and especially in those with an online component. The first result of it is the linked white paper, but it should not be the last one.
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