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paul lowe

Social Return On Investment - 0 views

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    Social Return on
    Investment (SROI)

    Primary purpose

    SROI aims to help organisations understand and manage the social, environmental and economic benefits (value) that they are creating. It is a measurement approach, developed from traditional cost-benefit analysis that captures the economic value of social benefits by translating social objectives into financial measures and focuses on the most important sources of value as defined by stakeholders.1 The SROI model developed by nef is designed to promote the inclusion of all stakeholders' voices in the way organisations make decisions about allocating resources.
paul lowe

Measuring activity and usefulness in CoPs - KnowledgeBoard - 0 views

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    Almost the first thing that gets built when anything needs management is a good measurement system. It allows tuning, enables detection of deviations from norm, and gives feedback on the effect of changes and initiatives.

    Communities of practice are complex creatures, and thus their measurement is not simple. The number of perspectives that can be used is enormous. At the same time, the availability of data for each of them is very different, and the temptation to use subjective management impressions is high.

    So the history of CoP management is full of references to indicator-building, to attempts at significant reporting, and to a wide variety of more or less objective measurements. But we have not found a coherent, complete set of measurements that could be used to consistently evaluate not just one CoP, but a set of them, and eventually even to benchmark different ones, along most of the lines that can be affected by management.

    So we've attempted to put forth a simple, practical list and brief explanation of straightforward indicators that can be implemented in most CoPs, and especially in those with an online component. The first result of it is the linked white paper, but it should not be the last one.
paul lowe

Online Community Toolkit - 0 views

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    Thinking about building or hosting an online community? Looking for specific tips, tools and ideas? Start here. The following is a collection of articles that may help inform your work. They are all covered by our Creative Commons license which makes the material available with limited restrictions. Check it out. Have something to contribute? Let us know!
paul lowe

Technology for Communities project - CPsquare - 0 views

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    These pages seek to describe tools that are used by communities of practice, explain how each functions from a community perspective, and suggest why you might select the tool, given your community's orientation and the activities your community wants. The pages attempt to define each tool, describe relevant features, the tool's uses in a community of practice, how the polarities can show up, examples, and resources. Although not all pages conform to a standard, we have developed a Tool Description Template that suggests a standard of completeness for tools pages. A Use in Combination Template suggests how tools are used together in a community context.
paul lowe

Networks, Groups and Catalysts: The Sweet Spot for Forming Online Learning Communities - 0 views

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    In the late 90's there was a lot of energy around "virtual communities." They were touted as the ultimate web deployment, the key to online commerce and later online education. Early adopters swarmed sites and racked up web hits in the millions.

    But then there was a deafening silence. Commerce and media sites began closing down their discussion boards. Even busy boards like CNN's were shuttered. Was the online community movement dead?

    No, it was just transforming itself, settling down and maturing into a space where it had real value and applicability. The bottom line is that online community or online interaction is not the goal. It's one means for helping groups achieve their goals. It is not necessarily about "online community" but what conditions and process are needed to enable communities to use the online environment.
paul lowe

Types of Online Community - 0 views

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    The purpose of your community and the needs of the group will dictate what tools you use and kind of community you build.

    Internet access, access costs, computer and browser types, geographic and time zone issues all affect the type of community you'll build. If you've got a group of people who all have high Internet connection costs, or who don't have web access, you might be best off using the email, email topic subscription features,and newsletters rather than expecting people to show up and spend (expensive) time in online in conferencing. If you have a geographically diverse group with international time zone disparities, it's hard to get them together for a chat very often, which requires that people show up at the same time and place.
paul lowe

Community Builder's Purpose Checklist - 0 views

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    Purpose/Outcome

    What is the desired outcome for the group? What is the INTENT?
    Purpose/Outcome

    # What is the purpose and desired outcome for the group? What is the INTENT? Does it have a mission or a vision that you can communicate to potential members?
    # Are the benefits measurable and visible to members and potential members? Are the benefits focused on the individual member? The group?
    # Is the outcome determined by the organizer? Group members? Both?
    # If the group is part of a larger organization, is it consistent with organizational goals and culture?
    # Is the group's purpose something that can only be done/accomplished online? Will it replace something offline? Or is it some combination?
paul lowe

Facilitator Qualities - 0 views

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    Facilitator Qualities and Skills

    These online facilitator qualities and skills started with the the QUALITIES FAQ created by the Group Facilitation Listserv GRP-FACL@CNSIBM.ALBANDY.EDU. I took the qualities posted to the list, then sorted them alphabetically. After letting them set, I started sorting and adding in context for online facilitation. I'm looking for sets of qualities and patterns. What do you think is important in the online context? What is less important? What is missing?
paul lowe

Some Considerations for Facilitating Online Interaction - 0 views

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    Understanding Member Roles and Behaviors

    We all know that humans will be, well, humans. Just as in offline community spaces, there are a range of behaviors that community hosts will encounter. These mirror offline behaviors, but manifest differently in the text only environment. Without the non-verbal cues, we can misinterpret a person's actions online. Likewise, one voice can be very loud. Good stuff really is great, and difficult stuff can be awful. It helps to understand some of the roles that members take on so you can anticipate and appropriately respond to different situations.
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