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In 1981, Garrison Keillor, the popular host of Minnesota Public Radio’s satirical “A Prairie Home Companion,” offered listeners a free poster of his mythical sponsor’s “Powdermilk Biscuits.” To everyone’s surprise, more than 50,000 requests poured in; the station faced a $60,000 printing bill. To avert “financial disaster,” as MPR president William Kling later recalled, the station used the back of the poster to advertise products for sale, such as a Powdermilk Biscuits T-shirt. The idea worked. “I think we netted off that poster, which was really our first catalog, $15,000 or $20,000,” Kling said. “It instantly became clear that there were things like that you could do.”1

Research Rules

In a preliminary online survey, we gathered simple demographic information like age and sex, while also posing deeper questions about interests and preferences. (Surveys can also be conducted via phone or snail mail.) We asked how often people visited the Web site, what they thought about Dr. Love’s work in the breast cancer movement, and how they liked to be contacted. We also asked questions about giving patterns, such as “Do you support other breast cancer organizations?” Picking the right – or wrong – questions is a sensitive business and central to a survey’s success, and we avoided specifics about giving amounts so as not to be too intrusive. (See sidebar for tips on survey research.)We supplemented these surveys with informal focus groups – small numbers of carefully selected individuals who share their opinions in a moderated roundtable discussion. Our focus groups were asked about their thoughts and feelings about Dr. Love, her foundation, and breast cancer organizations in general. (See sidebar at far right for tips on focus groups.)

Finding Focus With Focus Groups

A United Way affiliate has boosted its fundraising by breaking the rules

A Bold Idea Takes ShapeCorporate Cornerstones resulted from a fact-finding project that UWCNM launched in 1997. The project’s mission was to find out why people object to donating to charities in general, and to the United Way in particular. The agency found that two concerns top donors’ lists: nonprofits might use part of the gift to cover administrative costs, and donors might have no say in who benefits from the remainder of their pledge

Web 2.0 + Best Practices = Connecting and creating value

New Media Business Models and the Economics of Community

We can and should recast the discussion from economics of impressions to the economics of communities.

How might this work? Let’s take Madonna and the Live Nation deal for an example

Fostering High-Quality ConnectionsHow to deal with corrosive relationships at work