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The Net Promoter Score® is a very popular metric among companies in most industries and across the world. It is used to measure customer loyalty and has been shown to be a relatively accurate predictor of growth, certainly much more accurate than other metrics that rely on historical data. Relying on a simple survey, NPS® offers a wide range of benefits, not least of which is the simplicity of surveying customers and the high response rates. The importance of measuring the Net Promoter Score in the banking and financial services industry, in particular, cannot be overlooked, especially considering that there is a clear correlation between this metric and the sales and profitability of a financial institution. The higher the score, the better the sales and higher the level of profitability.

Learn five important factoring metrics that can improve cash flow for a small business. Here are the following information explains how five important factoring metrics can improve cash flow. Read our latest blog to learn more.

Learn five important factoring metrics that can improve cash flow for a small business. Here are the following information explains how five important factoring metrics can improve cash flow. Read our latest blog to learn more.

The Customer Effort Score is easily the front runner in measuring how much effort the customer expends at a particular interaction with a brand. As such, it is quite a powerful metric that tells your Business how hard/easy you are making the overall experience for your customers. We, at CloudCherry, having interacted with many consumer-facing brands worldwide decided to include the Customer Effort Score to the wide-ranging collection of metrics (NPS, CSAT, Customer Delight Score and more) that we help other brands to track and improve.

Fiinovation uses, latest result based metrics, to undertake, key account management activities for corporates, which includes, conceptualisation and design of programmes, concurrent monitoring of the programme activities, effective resource mobilisation, and creating report for the impact created.

Fiinovation uses, latest result based metrics, to undertake, key account management activities for corporates, which includes, conceptualisation and design of programmes, concurrent monitoring of the programme activities, effective resource mobilisation, and creating report for the impact created.

For my money, Stephen Few is the best source of data visualization expertise. And as a blogger, he is unfiltered and never afraid to tell you what he really thinks. With that in mind, I wanted to dip my toe into the data visualization waters to provide LucidEra customers with a few high-level guidelines to help you determine what type of gadget visualization to consider for your Spring '09 SaaS BI dashboards.

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