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I’ve found students to be very insightful when it comes to understanding and assessing their own learning and very forgiving of my “mistakes.” Just about 100% of what I now do in the classroom has been “authorized” by student feedback, not given through end-of-semester evaluations, but collaborative discussion. Ask students if something worked, and they will tell you. The best part of moving the professorial pedestal out of the room is that all of us get to be a little less fearful, and little more brave.

This is why a survey coming from IT asking me about the usefulness of the technology in the classroom seems tone deaf to me. The problem isn’t the technology or if there are problems with the technology then they are obscured by the limits of the physical space. I would like for students to have enough space to bring their laptops, move around, work in groups, share their screens (even if only by all moving around in front of a laptop), and have conversations without getting in each others way.  I’d also like to be able to move among those groups without worrying about pulling a muscle.

The typical university is in constant tension between autonomous academic departments, which control curriculum and faculty hiring and promotion, and a strong president, who controls funding and is responsible only to the lay board of directors who own the place. Also thrown into the mix are a jumble of independent institutes, research centers and academic programs that have emerged in response to a variety of funding opportunities and faculty initiatives. The resulting institution is a hustler’s paradise, driven by a wide array of entrepreneurial actors: faculty trying to pursue intellectual interests and forge a career; administrators trying to protect and enrich the larger enterprise; and donors and students who want to draw on the university’s rich resources and capitalize on association with its stellar brand. These actors are feverishly pursuing their own interests within the framework of the university, which lures them with incentives, draws strength from their complex interactions and then passes these benefits on to society.

The biggest problem facing the American system of higher education today is how to deal with its own success. In the 19th century, very few people attended college, so the system was not much in the public spotlight. Burgeoning enrollments in the 20th century put the system center stage, especially when it became the expectation that most people should graduate from some sort of college. As higher education moved from being an option to becoming a necessity, it increasingly found itself under the kind of intense scrutiny that has long been directed at American schools.

The danger posed by this accountability pressure is that colleges, like the K-12 schools before them, will come under pressure to narrow their mission to a small number of easily measurable outcomes. Most often the purpose boils down to the efficient delivery of instructional services to students, which will provide them with good jobs and provide society with an expanding economy. This ignores the wide array of social functions that the university serves. It’s a laboratory for working on pressing social problems; a playpen for intellectuals to pursue whatever questions seem interesting; a repository for the knowledge needed to address problems that haven’t yet emerged; a zone of creativity and exploration partially buffered from the realm of necessity; and, yes, a classroom for training future workers. The system’s organizational messiness is central to its social value.