Amara support

"Veroneblack 2013-07-09 (ongoing discussion) Half of the time when I submit my subtitles the loading still thinking during hours. I can download the subtitles but I can't send it back to the same video. Editing is not working anymore This is happening to me and few other people since your big upgrate, everything was fine before. Here is an example : http://www.amara.org/fr/videos/MctiWJgOXCyL/info/kid-cudi-going-to-the-ceremony-produced-by-wzrd/#video Plus : 'Rollback' seems to be down as well" Following comments: me: rollback didn't work for me either. Verone: http://www.amara.org/fr/videos/Xd7tj3biEGM1/info/skylar-grey-feat-angel-haze-shit-man-dont-look-down/ not even editable from scratch me: able to edit Verone's subs from the subtitle page and to make them incomplete again, so that he could edit them from the main page. Incoherence of this graying out subs marked complete in the main page droplist, while they can still be edited from the subtitle pages. 2013-07-14 Verone: asked me to edit and save the French subs of http://www.amara.org/fr/videos/ASpv6drn0LEm/info/king-los-love-you-down-becoming-king/ 2013-07-15 It worked for me, from the subtitle page

Presently in the Your suggestions to make Amara great board. Amara staff should reply to this topic, then move it to another board: Help me, please, or I have a question.

"Jules Rincon started a topic 9 months ago (2012-10-23) A special thanks for all the wonderful Amara community volunteer captioners, translators, subtitlers, promoters and sharers who joined us in the live broadcast. We'd love to get more feedback about the new Amara platform mockups we shared on the October 23rd, 2012 Townhall. The video: http://www.youtube.com/watch?v=CXj9Qcneo_s&feature=plcp With Communication Access Realtime Transcription (CART) provided by Jason Bradley from bradleyreporting.com (Thank you so much Jason and Michael!) The slides with the mockups of the new Amara look are here: goo.gl/gPdZe IMPORTANT INFO Before adding more ideas: This forum is an "idea" forum. Every separate post can be voted up or down (and discussed), we can also track the progress of the ideas, to see which ones will be implemented and see how they are progressing. We suggest: Post one idea per topic. Add really descriptive titles. Vote ideas up instead of duplicating, feel free to expand through replies."

So far it is not possible to track the progress of the ideas submitted by users in this board, due to lack of - and lackadaisical - tagging of posts by Amara staff. However, this could be corrected if developers start reviewing the submitted suggestions, and this could help them in applying UXD to further changes they make to the software.

"56 Suggestions for features in Amara, changes in the documentation, suggestions for new articles and much more [Suggestions can be tagged:] Recent Popular Planned In Progress Deferred Implemented Not Taken"

A) Out of presently 56 users' suggestions, only 7 have been tagged by Amara Staff, of which 3 erroneously and one perhaps erroneously: 1 Add a feature that imports Youtube machine Auto Captions directly into Amara for editing http://support.amara.org/support/discussions/topics/9560 : "Implemented" erroneous. 2 Restore the Send a message link in users' profiles http://support.amara.org/support/discussions/topics/10250 : "Planned" erroneous (should be "Implemented") 3 Representing each volunteer's work http://support.amara.org/support/discussions/topics/8513 "Planned" (correct, but some news would be welcome) 4 Give more info about the implications of team settings choices http://support.amara.org/support/discussions/topics/9095 "Planned" (correct, but some news would be welcome) 5 Independent subtitle sets for each video http://support.amara.org/support/discussions/topics/8897 - "Planned" erroneous: this has been implemented. 6 Reliable history of revisions http://support.amara.org/support/discussions/topics/8896 - "Planned" (correct, but some news would be welcome) 7 Allow us to save & exit "approve"-tasks http://support.amara.org/support/discussions/topics/8857 "Planned" (perhaps erroneous: it seems to have been implemented) -> Amara staff should review the topics of this board and tag them correctly. B) Due to the overall lack of official response on the support forum, some users have started using this board not for suggestions, but presumably in the hope that it would get more attention than the other ones from Amara staff. See: - Edit doesn't works anymore http://support.amara.org/support/discussions/topics/25695 by Veroneblack - Why did you remove so many subtitles ? + BETA new editor http://support.amara.org/support/discussions/topics/24682 by Veroneblack Such topics should be replied to by Amara staff, then moved to the proper bard.

"Jules Rincon started a topic 9 months ago (2012-10-25 October 25th: Yesterday, we made a significant update to Amara, including a number of bug fixes and a new infrastructure setup that makes Amara much more robust in case of AWS failures. As part of the update, we re-index all the videos in the system. Last night during the update we had a few video indexing issues, which may have made it seem like videos disappeared from your team. We attempted to repair this last night, but need to make some additional changes before the repair is complete."

Example of how issues caused by an upgrade should be announced in the Updates and News board of the help forum. A similar announcement should be made about the issues caused by the June 29, 2013 upgrade: - Disappeared subtitles and subtitle revisions (solved) - Slow server -> Bad Gateway (perhaps solved) - Disappeared video language setting in Amara video pages - Problem with viewing subtitles in player - Subtitle editing problems - Legacy translation editor replaced by Legacy transcription editor - Deleted line breaks etc: the post could be marked "in progress" so as to accomodate new issues.

"Jules Rincon started a topic 9 months ago (2012-11-01) Hello! You may have heard us mention that we were expecting to do a few hours of planned downtime for a database migration, and that time has arrived. When - The Amara service will be temporarily paused at 8pm EDT tonight (Nov 1st). We expect the service will be back up in 1.5 - 2 hours, but our designated window is from 8pm EDT - midnight EDT. Why - This downtime is for a database migration that will increase the accuracy of subtitles. We're really excited to get these underlying components improved-once they're all complete, it will pave the way for many more visible changes to Amara!"

Only bookmarking this announcement, because there should have been a similar official announcement about the June 29, 2013 upgrade: all users knew was that Amara was not available while it was taking place, and that a lot of recent subtitles and subtitle revisions weren't showing any longer when it was done. Moreover, if unavailability due to an upgrade is not officially announced, it is difficult for users to know if the unavailability is due to an upgrade or ust to the server maxxing out (see "Bad Gateway" pages after the June 29, 2013 upgrade). Such official announcements should be made for each future system upgrade.

"Jules Rincon started a topic 6 months ago (2013-01-18) For any users signed up to transifex (to assist in translating the website into different languages): Unfortunately, due to the major improvements being currently made to the software (what we call DMR), updates to the localized versions of Amara have been temporarily put on hold. They will be resumed when this major renovation is over. We are sincerely sorry for any inconvenience this may cause."

The original language file has not been updated on Transifex after that announcement, and no translations made since has been pushed to the website. It might make more sense to only update the original file when the new editor replaces the legacy editors. However, an official update of this help topic is needed now.

"Jules Rincon started a topic 7 months ago (2012-12-20) We're excited to share with you the infrastructure upgrades, as well as the new team dashboard and user profiles. We have some under-the-hood improvements around the corner that will make way for the new editor and streamlined workflow system. Team dashboard New team landing page will direct users towards tasks (or untranslated/uncaptioned videos, if workflows are off), based on their personal language settings. Shows user's active tasks at top, and will generally help people find relevant subtitling jobs for any team, even if most of the recent videos have been subtitled. Updated user dashboard and profiles Users can now see all the activity they've done over time, plus have a nicer layout with larger user avatar (image) and list of videos they've added to Amara. Updated message area Users can now see more details for inbox + sent messages, plus can mark all messages as read. In the coming weeks, we're about to have a bunch of new automated testing functionality come online, which will speed up our test/release process even more. We'll keep you posted!"

1. Team dashboard suggestions remain unusable due to language settings being made even cruder than they were during the Dashboard preview. See "Preview of Amara Team Dashboard" http://support.amara.org/support/discussions/topics/9105 , last comment; "Scrap the team dashboard page" http://support.amara.org/support/discussions/topics/10229 2. Users' profiles: the content of the main (activity) tab has been disrupted by the June 29, 2013 update in many users profiles. This doesn't mean that this topic should be updated, but a new official "Updates and News" topic should be created about the June 29, 2013 upgrade, and the issues with team dashboards and activity in users' profiles should be addressed.

"Jules Rincon started a topic 7 months ago (2012-12-28) Starting Jan. 2, we will activate the amara.org domain. Customers can adjust the Amara base URL from universalsubtitles.org to amara.org at that time. On Jan. 10, we will start redirecting all traffic from the universalsubtitles.org domain to amara.org. If you're using our API, please either be sure that your clients will follow redirects, or update your base URL from www.universalsubtitles.org to www.amara.org."

No comments on that topic, so apparently OK.

"Updates and News 6 Find out what's going on with Amara, reported bugs and changes. Recent Popular"