Group items tagged customer - Accelerated Family Learning - Friends of Campaign4 Learning

The $5 Guerrilla User Test « Bumblebee Labs Blog - 0 views

blog.bumblebeelabs.com/the-5-guerrilla-user-test

interview user-testing customer experience

shared by william doust on 31 Mar 10 - Cached

william doust on 31 Mar 10

fab quirkly little tip on getting customer insights. Don't think about the specific context here, but hte general application of the principles. ;-)

<div class="cArrow"> </div><div class="cContentInner">fab quirkly little tip on getting customer insights. Don't think about the specific context here, but hte general application of the principles. ;-)</div>

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Customer & Influencer Research in Social Media - Online Marketing Blog - 0 views

www.toprankblog.com/...influencer-research

ict workshop ict socialmedia customer influence and socialmedia influence customer marketing

shared by william doust on 29 Mar 10 - Cached

- william doust on 29 Mar 10
  
  fab link to blogpost with truck loads of supporting images on social influence and socialmedia: http://bit.ly/DigitalIngreditents_socMedInfluence
  
  <div class="cArrow"> </div><div class="cContentInner">fab link to blogpost with truck loads of supporting images on social influence and socialmedia: <a href="http://bit.ly/DigitalIngreditents_socMedInfluence" rel="nofollow" target="_blank">http://bit.ly/DigitalIngreditents_socMedInfluence</a></div>
  
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Guest Blogger: Colin Shaw on Customer Experience and Emotion » Customers Rock! - 0 views

customersrock.net/...ustomer-experience-and-emotion

shared by william doust on 29 Jul 09 - Cached

- william doust on 29 Jul 09
  
  Charity Chums http://bit.ly/2J4Gx Accelerated Family Learning - Friends of Campaign4 Learning http://bit.ly/gMmKx
  
  <div class="cArrow"> </div><div class="cContentInner">Charity Chums <a href="http://bit.ly/2J4Gx" rel="nofollow" target="_blank">http://bit.ly/2J4Gx</a> Accelerated Family Learning - Friends of Campaign4 Learning <a href="http://bit.ly/gMmKx" rel="nofollow" target="_blank">http://bit.ly/gMmKx</a></div>
  
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- william doust on 29 Jul 09
  
  we got loads more...
  
  <div class="cArrow"> </div><div class="cContentInner">we got loads more...</div>
  
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- william doust on 29 Jul 09
  
  on twitter too: @williamdoust
  
  <div class="cArrow"> </div><div class="cContentInner">on twitter too: @williamdoust</div>
  
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Brand Building + Social Media = Zappos Example and Employee Advocacy - Fast.Fwd.Innov@tion - 0 views

www.fastfwdinnovation.com/...-example-and-employee-advocacy

for:christinewp for:elizborg for:rachyjohnstone

shared by william doust on 11 Jun 09 - Cached

Brand Building + Social Media = Zappos Example and Employee Advocacy
- william doust on 11 Jun 09
  
  Very inspiring change context - and see it with community building eyes - from the philanthropic sector ;-) enjoy
  
  <div class="cArrow"> </div><div class="cContentInner">Very inspiring change context - and see it with community building eyes - from the philanthropic sector ;-) enjoy</div>
  
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every year a culture book including testimonials of employees about how it is to work at Zappos.
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Zappos tends more on spending money on employees than on media planning.
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...6 more annotations...
We invest the time and money into hiring and nurturing the right people, as many other companies do in their media planning - Brian Karma, Zappos director of creative services and brand marketing
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the strategy is just smart: empowering people so they keep on being accurate and engaged with their customers to provide them with the best-in-class customer care, making people comfortable with buying shoes online and spreading the word thanks to the customer support.
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It’s one strategy that would work for any company,
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not a company culture that many can afford to develop
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you’ve got it in you DNA, whether you don’t: being able to implement the community management at all levels of a company, the 360 degrees process communities as Ross Mayfield explains, is more like an utopia for many companies that won’t be able to master the social media channel as Zappos do right now.
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- william doust on 11 Jun 09
  
  This is sooo inspirational. Can we build charitable organisations with this view on a budget? - mmm. Anything is possible for those who persist ;-)
  
  <div class="cArrow"> </div><div class="cContentInner">This is sooo inspirational. Can we build charitable organisations with this view on a budget? - mmm. Anything is possible for those who persist ;-)</div>
  
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william doust on 11 Jun 09

Check this out really inspirational - link etrategy to employees values in serving community. Well, this is what i read between the lines as I take the business concept into a community context ;-) It also links to the publishing element we've discussed time and time again. You'll love it ;-)

<div class="cArrow"> </div><div class="cContentInner">Check this out really inspirational - link etrategy to employees values in serving community. Well, this is what i read between the lines as I take the business concept into a community context ;-) It also links to the publishing element we've discussed time and time again. You'll love it ;-)</div>

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UserVoice - Customer Feedback 2.0 - Harness the ideas of your customers. Build great pr... - 0 views

uservoice.com/?referer_type=poweredby

feedback web2.0 uservoice feedback2.0 support vote

shared by william doust on 21 Apr 09 - Cached

william doust on 21 Apr 09

capture feedback from your community on the web. They deicide what they want, and others vote! - free.

<div class="cArrow"> </div><div class="cContentInner">capture feedback from your community on the web. They deicide what they want, and others vote! - free.</div>

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The Edublogger: tricks, tips and ideas with help in using web technology - 0 views

theedublogger.com

education communication communications

shared by william doust on 20 Sep 10 - Cached

william doust on 20 Sep 10

This is a blog to help insitutions adopt technlogy for teaching & education. But you can change the context, as there are times in which you need to educate your customers or service users. Enjoy ;-)

<div class="cArrow"> </div><div class="cContentInner">This is a blog to help insitutions adopt technlogy for teaching & education. But you can change the context, as there are times in which you need to educate your customers or service users. Enjoy ;-)</div>

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Wiggly Wigglers - passion for gardening shared on blog grew into biz! - 1 views

wigglywigglers.blogspot.com

innovation inspiration inspirational

shared by william doust on 25 Oct 10 - Cached

- william doust on 25 Oct 10
  
  How this lady's passion for gardening grew into 90k customers around the world
  
  <div class="cArrow"> </div><div class="cContentInner">How this lady's passion for gardening grew into 90k customers around the world</div>
  
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- william doust on 25 Oct 10
  
  http://www.listrak.com/Webinar/Marketing-of-Un-Marketing/View/
  
  <div class="cArrow"> </div><div class="cContentInner"><a href="http://www.listrak.com/Webinar/Marketing-of-Un-Marketing/View/" rel="nofollow" target="_blank">http://www.listrak.com/Webinar/Marketing-of-Un-Marketing/View/</a></div>
  
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Logic+Emotion: Getting Passionate About Passion - 0 views

darmano.typepad.com/...-passionate-about-passion.html

emotion passion

shared by william doust on 08 Mar 09 - Cached

william doust on 08 Mar 09

Another fab one here - getting passionate about passin - audio file embeded. Putting passion into work, employees, as employers, as customers. VG.

<div class="cArrow"> </div><div class="cContentInner">Another fab one here - getting passionate about passin - audio file embeded. Putting passion into work, employees, as employers, as customers. VG.</div>

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Logic+Emotion: Walls of Separation - 0 views

darmano.typepad.com/...walls-of-seperation.html

emotion branding marketing

shared by william doust on 08 Mar 09 - Cached

william doust on 08 Mar 09

branding, customers and obstacles/degrees of separation

<div class="cArrow"> </div><div class="cContentInner">branding, customers and obstacles/degrees of separation</div>

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Answers to The Silver Lining Audio Conference Questions - Scott Anthony - HarvardBusine... - 0 views

blogs.harvardbusiness.org/...rs_to_the_silver_lining_a.html

harvardbusiness harvardbusiness.org innovation toughtimes creditcrucnh

shared by william doust on 22 Feb 09 - Cached

Process frequency. At many companies, strategic planning and portfolio management is an episodic process that happens quarterly or annually. In turbulent times, strategic planning has to happen more frequently. Kill rate. As times get tough, many companies have to de-prioritize some projects in their portfolio. Companies should make sure they focus on an idea's true potential, or else they will accidentally sacrifice ideas with great long-term potential (see a recent excerpt from The Silver Lining in BusinessWeek for more on this topic) Focus on "loving the low end." Most companies generally default towards providing better products or services to demanding customers. In tough times, companies have to figure out how they are going to compete for increasingly value-conscious customers. Ask whether you have any explicit strategies focused on "loving the low end" of your market.
- william doust on 22 Feb 09
  
  This one is about innovation! - useful in tough times ;-)
  
  <div class="cArrow"> </div><div class="cContentInner">This one is about innovation! - useful in tough times ;-)</div>
  
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william doust on 22 Feb 09

innovation of services during tough times!

<div class="cArrow"> </div><div class="cContentInner">innovation of services during tough times!</div>

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(Re)Think Big: How to Redefine Your Organization's Mission : Managing :: American Expre... - 0 views

www.openforum.com/...ations-mission-tony-bacigalupo

mission statement redefine your mission redefinition

shared by william doust on 11 Feb 10 - Cached

william doust on 11 Feb 10

"People start businesses for lots of reasons, but as the business evolves so, too, may your goals. Are you simply trying to create an incredible product, or are you hoping to effect a larger societal change? As we learn more about our customers' and clients' needs, we often start to reconsider our original objectives. If you're finding yourself in this position, it may be time to revisit your original mission statement. Having a solid (and up-to-date) vision of what you want to accomplish will keep your decision-making on course, and, ultimately, help you get your company to where you want it to be. "

<div class="cArrow"> </div><div class="cContentInner">"People start businesses for lots of reasons, but as the business evolves so, too, may your goals. Are you simply trying to create an incredible product, or are you hoping to effect a larger societal change? As we learn more about our customers' and clients' needs, we often start to reconsider our original objectives. If you're finding yourself in this position, it may be time to revisit your original mission statement. Having a solid (and up-to-date) vision of what you want to accomplish will keep your decision-making on course, and, ultimately, help you get your company to where you want it to be. "</div>

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How the buy.at fundraising network works - 0 views

buy.at/...works.php

fundraising fundraising webshop for:rachyjohnstone for:elizborg for:bunnymartin for:christinewp funding buy.at

shared by william doust on 28 Jan 10 - Cached

william doust on 28 Jan 10

free fundrasing webshop with all mayor brands, and some big payback from the likes of bt (for BT broadband sign up you get £30 per signed up customer!!!!

<div class="cArrow"> </div><div class="cContentInner">free fundrasing webshop with all mayor brands, and some big payback from the likes of bt (for BT broadband sign up you get £30 per signed up customer!!!!</div>

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How To Set Up The Vanity Url For Your Facebook Fan Page by @nicolesimon - 0 views

crueltobekind.org/for-your-facebook-fan-page-627

facebook fan page fanpage facebook vanity url

shared by william doust on 17 Mar 10 - Cached

william doust on 17 Mar 10

see article how to set a custom link url to your fan page which includes your organsiation name e.g. www.facebook.com/yourchoiceofname

<div class="cArrow"> </div><div class="cContentInner">see article how to set a custom link url to your fan page which includes your organsiation name e.g. <a href="http://www.facebook.com/yourchoiceofname" rel="nofollow" target="_blank">www.facebook.com/yourchoiceofname</a></div>

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Twitter Search Operators - 0 views

search.twitter.com/operators

twitter search twitter

shared by william doust on 21 Apr 10 - Cached

william doust on 21 Apr 10

"twitter search" - focusing on search results by knowing how to do custom search (with search operators).

<div class="cArrow"> </div><div class="cContentInner">"twitter search" - focusing on search results by knowing how to do custom search (with search operators).</div>

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Want More Actions? Leverage the Point of Action - 0 views

www.bryaneisenberg.com/...s-leverage-the-point-of-action

shared by william doust on 10 May 10 - Cached

Want More Actions? Leverage the Point of Action
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william doust on 10 May 10

engineering and leveraging conditions to persuade customers in your favor at the point of "action thinking/action taking". There are cross overs beyond the web. Reflect between the lines and outside the context.

<div class="cArrow"> </div><div class="cContentInner">engineering and leveraging conditions to persuade customers in your favor at the point of "action thinking/action taking". There are cross overs beyond the web. Reflect between the lines and outside the context.</div>

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The Magazine » Customer Education Increases Trust « MIT Sloan Management Review - 0 views

sloanreview.mit.edu/...omer-education-increases-trust

shared by william doust on 30 Jul 09 - Cached

- william doust on 30 Jul 09
  
  more lovely stuff in our groups... Charity Chums http://bit.ly/2J4Gx Accelerated Family Learning - Friends of Campaign4 Learning http://bit.ly/gMmKx
  
  <div class="cArrow"> </div><div class="cContentInner">more lovely stuff in our groups... Charity Chums <a href="http://bit.ly/2J4Gx" rel="nofollow" target="_blank">http://bit.ly/2J4Gx</a> Accelerated Family Learning - Friends of Campaign4 Learning <a href="http://bit.ly/gMmKx" rel="nofollow" target="_blank">http://bit.ly/gMmKx</a></div>
  
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- william doust on 30 Jul 09
  
  pass it on ;-) on twitter too... @williamdoust
  
  <div class="cArrow"> </div><div class="cContentInner">pass it on ;-) on twitter too... @williamdoust</div>
  
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Nahanni Publishing - 0 views

www.nahanni-publishing.com/...shopexd.asp

shared by william doust on 29 Jul 09 - Cached

10 Steps To Becoming CUSTOMER DRIVEN
- william doust on 29 Jul 09
  
  free content that give you good idea below ;-)
  
  <div class="cArrow"> </div><div class="cContentInner">free content that give you good idea below ;-)</div>
  
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- william doust on 29 Jul 09
  
  on twitter too ;-) @williamdoust
  
  <div class="cArrow"> </div><div class="cContentInner">on twitter too ;-) @williamdoust</div>
  
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- william doust on 29 Jul 09
  
  lots of free content and fab explanation below ;-) get good idea about customer experience ;-)
  
  <div class="cArrow"> </div><div class="cContentInner">lots of free content and fab explanation below ;-) get good idea about customer experience ;-)</div>
  
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- william doust on 29 Jul 09
  
  follow me on twitter too ;-) @williamdoust
  
  <div class="cArrow"> </div><div class="cContentInner">follow me on twitter too ;-) @williamdoust</div>
  
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- william doust on 29 Jul 09
  
  more fab stuff on our diigo group ;-) Charity Chums http://bit.ly/2J4Gx Accelerated Family Learning - Friends of Campaign4 Learning http://bit.ly/gMmKx
  
  <div class="cArrow"> </div><div class="cContentInner">more fab stuff on our diigo group ;-) Charity Chums <a href="http://bit.ly/2J4Gx" rel="nofollow" target="_blank">http://bit.ly/2J4Gx</a> Accelerated Family Learning - Friends of Campaign4 Learning <a href="http://bit.ly/gMmKx" rel="nofollow" target="_blank">http://bit.ly/gMmKx</a></div>
  
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- william doust on 29 Jul 09
  
  on twitter too ;-) @williamdoust
  
  <div class="cArrow"> </div><div class="cContentInner">on twitter too ;-) @williamdoust</div>
  
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hierarchy_of_emotional_value.jpg (JPEG Image, 2852×1939 pixels) - Scaled (25%) - 0 views

customersrock.net/...erarchy_of_emotional_value.jpg

hierarchy_of_emotional_value.jpg hierarchy_of_emotional_value emotion value

shared by william doust on 29 Jul 09 - No Cached

william doust on 29 Jul 09

fa b image, part of this article: http://customersrock.net/2008/09/02/guest-blogger-colin-shaw-on-customer-experience-and-emotion/

<div class="cArrow"> </div><div class="cContentInner">fa b image, part of this article: <a href="http://customersrock.net/2008/09/02/guest-blogger-colin-shaw-on-customer-experience-and-emotion/" rel="nofollow" target="_blank">http://customersrock.net/2008/09/02/guest-blogger-colin-shaw-on-customer-experience-and-emotion/</a></div>

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Get Satisfaction - People-Powered Customer Service - 0 views

getsatisfaction.com

web2.0 customerservice community support service collaboration consumer customer ideaseed

shared by Elizabeth Borg on 27 Aug 09 - Cached

Elizabeth Borg liked it

Feedback Frenzy: 35+ Customer Service Resources - 0 views

mashable.com/...customer-service-resources

feedback widget blog blogging web 2.0 for:rachyjohnstone

shared by william doust on 04 Jun 09 - Cached

Group items tagged