Consumers also value account features that simplify the health care funding experience, the survey found. More than 65% ranked debit cards and multi-channel (web/mobile) account access as “extremely valuable,” while 60% said they “highly value” self-service features such as the ability to submit claims via mobile devices. Seventy-five percent of consumers said they value integration of benefit accounts and insurance claim data to streamline the process of reviewing and paying
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