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Chatbots are created with the idea of providing their customers with services on the go, but have you ever wondered what are those two major factors that have contributed towards the success of your chatbot project?

New to Visio? This tutorial will help get you started with Visio 2016. We'll take you through starter diagrams to give you an idea of what diagrams look like. Then we'll take you through the four basic steps to creating your own diagram.

SmartArt allows you to communicate information with graphics instead of just using text. There are a variety of styles to choose from, which you can use to illustrate different types of ideas. Watch the video below to learn more about working with SmartArt. TO INSERT A SMARTART GRAPHIC: Select the slide where you want the SmartArt graphic to appear. From the Insert tab, select the SmartArt command in the Illustrations group. selecting the SmartArt command on the Insert tab - www.office.com/setup A dialog box will appear. Select a category on the left, choose the desired SmartArt graphic, then click OK. choosing a SmartArt graphic - www.office.com/setup The SmartArt graphic will appear on the current slide.

www.office.com/setup Blogs: Indenting text adds structure to your document by allowing you to separate information. Whether you'd like to move a single line or an entire paragraph, you can use the tab selector and the horizontal ruler to set tabs and indents. Optional: Download our practice document. Watch the video below to learn more about how to use indents and tabs in Word. INDENTING TEXT In many types of documents, you may want to indent only the first line of each paragraph. This helps to visually separate paragraphs from one another. - www.office.com/setup It's also possible to indent every line except for the first line, which is known as a hanging indent. - www.office.com/setup TO INDENT USING THE TAB KEY A quick way to indent is to use the Tab key. This will create a first-line indent of 1/2 inch. Place the insertion point at the very beginning of the paragraph you want to indent. - www.office.com/setup Press the Tab key. On the Ruler, you should see the first-line indent marker move to the right by 1/2 inch. The first line of the paragraph will be indented. - www.office.com/setup If you can't see the Ruler, select the View tab, then click the check box next to the Ruler. - www.office.com/setup INDENT MARKERS In some cases, you may want to have more control over indents. Word provides indent markers that allow you to indent paragraphs to the location you want. - www.office.com/setup The indent markers are located to the left of the horizontal ruler, and they provide several indenting options: First-line indent marker adjusts the first-line indent Hanging indent marker adjusts the hanging indent Left indent marker moves both the first-line indent and hanging indent markers at the same time (this will indent all lines in a paragraph) TO INDENT USING THE INDENT MARKERS Place the insertion point anywhere in the paragraph you want to indent, or select one or more paragraphs. - www.office.com/setup Click and drag the desired indent marke

www.office.com/setup Blogs: Last week, Outlook for Mac released two highly requested features designed to help you get more done, quickly. First, we added support for the Touch Bar for MacBook Pro users. Through the Touch Bar, we intelligently put the most common inbox, formatting and view commands at your fingertips-all based on what you're doing in Outlook. Additionally, we're bringing your favorite apps to your inbox with add-ins for Outlook for Mac. Whether it's translating emails on the fly or updating your notes or project board, you will now be able to accomplish all this and more right from your inbox. These add-ins are also available across Outlook for Windows, iOS and the web, so your favorite apps are always there to help you accomplish tasks quickly. Here's a look at what's new! INTUITIVE COMMANDS AT YOUR FINGERTIPS WITH TOUCH BAR SUPPORT IN OUTLOOK FOR MAC The Touch Bar in Outlook intelligently provides quick access to the most commonly used commands as you work on email and manage your calendar. When composing a new mail or meeting request, the Touch Bar displays the common formatting options. When viewing your calendar, you can switch between different views. And when viewing the reminders window, you can join an online meeting with one tap on the Touch Bar. www.office.com/setup Support for Touch Bar in Outlook for Mac is available to all Office 365 subscribers, as well as all Office 2016 for Mac customers. ACCOMPLISH TASKS QUICKLY WITH NEW ADD-INS Add-ins bring your favorite apps right inside Outlook, so you can accomplish tasks quickly without needing to switch back and forth between email and other apps. Last year, we announced the rollout of add-ins to Outlook 2016 for Mac in Office Insider. We are now making add-ins available to all Outlook 2016 for Mac customers who have Exchange 2013 Service Pack 1 or higher, or Office 365 or Outlook.com mailboxes. Use these add-ins to translate emails on the fly, edit a record in your CRM s

Bella Engen is a Technical Writer on the SharePoint User Content Publishing team, focused on search-driven experiences. Cross-site publishing is a new publishing method in SharePoint Server 2013 that can help streamline the publishing process in your organization, and at the same time reduce costs associated with maintaining and updating your website. By combining cross-site publishing with SharePoint search features, you can reduce the number of pages needed to maintain your website, and gain flexibility in how content is presented to your customers. In a nutshell, cross-site publishing simplifies the authoring experience by separating the process of how content is authored from the process of how content is displayed. SharePoint search features enable you to add user-specific behavior to your website, such as displaying different content to different customer groups, or displaying recommendations based on user behavior. In a blog series on the SharePoint IT Pro blog, you can learn how you can use SharePoint Server 2013 to set up a website that is based on product catalog data. The blog posts describe the different functionalities that are involved when setting up such a site, and show you step-by-step how the features are configured. To demonstrate how it all comes together, data from a fictitious company is used. The blog posts use several screenshots and diagrams to explain everything from how the cross-site publishing feature works, to how you can use search features to influence how product data is displayed to visitors on a site. To give you an idea of what type of site this blog series describes, here are a few screenshots of the final website:

The concept of a 'physical office' as a small business hub of productivity is quickly being replaced by the connected 'mobile office,' which connects employees wherever they happen to be. Today's business landscape favors those who are nimble and able to adapt rapidly by collaborating on the go, sharing ideas quickly and anticipating customer needs. Luckily, small businesses today can achieve this dynamic work environment through the use of Web-based software available for both desktop and mobile platforms. Web-based software is known as 'cloud services' or as 'the cloud' for short. Today, small businesses have access to IT solutions that were previously only available to enterprises - allowing them to punch above their weight class and better compete in their industry. By taking advantage of these Web-based and mobile solutions, small businesses can effectively run their company from anywhere - even from a mobile device or tablet.

What is Microsoft Visio used for? Diagrams. That's what Microsoft Visio does, and it does it better than any other app I've seen yet. From flow charts to floor plans, there isn't much it can't handle. Now, being honest, I didn't know much about Visio until recently. But that changed when I decided to take it for a test drive - right out of the latest Microsoft Office. Visio Templates Office 2013 - www.office.com/setup Microsoft Visio can be used to create simple or complicated diagrams. It offers a wide variety of built-in shapes, objects, and stencils to work with. You can also make your own shapes and import them if you're willing to do all that extra work. The driving idea behind Visio is to make diagramming as easy as possible for the user. I think Visio is on the right track for that! Note: Click images below to open them at Full Size. The Visio 2013 welcome screen features a dozen different templates to get you started. Each template equips you with the appropriate menu and objects already open and ready for use. Even more templates can be found in specific categories within the application, or from Visio's online download page. visio welcome screen - www.office.com/setup Visio's primary clientele have been Enterprise users at the corporate level. If you think about it, it's not too often that the home user needs to write up professional diagrams. Usually, a paper and pen will suffice because a home user's diagram isn't being sent out to an entire department. That's why Visio has always been considered a program for "serious" diagrams. But it doesn't have to be. table chart with live data - www.office.com/setup Visio can be used to create 3D map diagrams, though the built-in tools for this are limited. It works well for simple maps that you might print on a brochure or campus directory. visio map - www.office.com/setup Another thing Visio can do is pull in live information from an external source, such as an Excel shee

April's Customer of the Month is Robert Aichele, Senior Manager, Store Communications at Jamba Juice. I've been at Jamba since 2009 managing internal communication, primarily store and field communication, with a hand in some broader projects connecting our strategic vision with the managers in the field. Our Yammer network debuted in 2011, catching on with a small group and then expanding quickly to include our entire Support Center. It was so popular we extended it to our company-owned store managers later that year, and it plateaued happily there for several months as an interesting tool to share ideas and problem solve operational issues when we needed to hear diverse perspectives quickly. I'm a firm believer in story telling as a means to engage employees with the "why" behind what we do as a company - and sometimes what we stop doing - and in the spring of 2012 we had a big story to tell. Our first National Hiring Day was happening in Jamba stores across the country as we prepared to hire thousands of new employees and ramp up for our busy summer season. We'd organized the event through traditional channels: our intranet, email, weekly task management publications, and pre-event conference calls. And we had big plans to collect photographs, interview hiring managers, and write up a recap to share the success stories with everyone after the fact. On the big day I logged into Yammer and got a big surprise. The event was unfolding in glorious detail right as it happened with photos, comments, personal stories, and genuine pride and enthusiasm for the Jamba brand just pouring out. We never wrote that recap.

Amazon, one of the best E-commerce company on an internet has released an important update on its forum revealing that it is soon going to close the 'Write on' doors for all the authors. We want to mention here that the company had earlier introduced the 'story lab' community for all kindle authors, where they can share their ideas with a view getting feedback from the readers. The same information was also updated on kindle support link. However, unfortunately, the company is now going to close this community and informing the same to the members of a community.

Customer experience (CX) design is a contemporary idea that has been continuously acquiring recognition and a wide awareness in the corporate community.

We research, discuss, understand the business needs and mood swings of the target audience and to come up with the ideas of designing a great website for them. Customer satisfaction is the main motto which drives our passion to provide stunning web designs. Our team has a decade of experience in mastering the art of creating engaging landing page design and responsive web designs.

The idea implementation starts with a clear planning of the whole process. Product owner or Project manager has to select the best team, grant the responsibilities and assign tasks, and choose test management tools to be used for the entire software development life cycle.

The concept of a 'physical office' as a small business hub of productivity is quickly being replaced by the connected 'mobile office,' which connects employees wherever they happen to be. Today's business landscape favors those who are nimble and able to adapt rapidly by collaborating on the go, sharing ideas quickly and anticipating customer needs. Luckily, small businesses today can achieve this dynamic work environment through the use of Web-based software available for both desktop and mobile platforms. Web-based software is known as 'cloud services' or as 'the cloud' for short. Today, small businesses have access to IT solutions that were previously only available to enterprises - allowing them to punch above their weight class and better compete in their industry. By taking advantage of these Web-based and mobile solutions, small businesses can effectively run their company from anywhere - even from a mobile device or tablet. Here are just a few of the ways technology can help small businesses overcome everyday business challenges: ELIMINATE THE NEED FOR A PHYSICAL OFFICE Starting a business is difficult. Many small businesses owners may not have the capital to lease office space, or they may be hiring friends and staff who aren't based in the same city. Modern cloud technology can unify small business teams, removing the need for a physical office space. WORK WHEREVER IT'S CONVENIENT Cloud services let employees set up a shared folder from a mobile device while taking the bus; create a new spreadsheet on a tablet at lunch; get a presentation from the company's shared drive and make edits from a friend's computer; or schedule a team meeting from a home computer. Office 365 can be installed on up to 5 devices, giving small businesses the ability to do more than just read documents from a mobile device, a tablet, a laptop or even a desktop* by extending the office experience to employees wherever and whenever they need to cond

Bella Engen is a Technical Writer on the SharePoint User Content Publishing team, focused on search-driven experiences. Cross-site publishing is a new publishing method in SharePoint Server 2013 that can help streamline the publishing process in your organization, and at the same time reduce costs associated with maintaining and updating your website. By combining cross-site publishing with SharePoint search features, you can reduce the number of pages needed to maintain your website, and gain flexibility in how content is presented to your customers. In a nutshell, cross-site publishing simplifies the authoring experience by separating the process of how content is authored from the process of how content is displayed. SharePoint search features enable you to add user-specific behavior to your website, such as displaying different content to different customer groups, or displaying recommendations based on user behavior. In a blog series on the SharePoint IT Pro blog, you can learn how you can use SharePoint Server 2013 to set up a website that is based on product catalog data. The blog posts describe the different functionalities that are involved when setting up such a site, and show you step-by-step how the features are configured. To demonstrate how it all comes together, data from a fictitious company is used. The blog posts use several screenshots and diagrams to explain everything from how the cross-site publishing feature works, to how you can use search features to influence how product data is displayed to visitors on a site. To give you an idea of what type of site this blog series describes, here are a few screenshots of the final website: www.office.com/setup Visit the "How to set up a product-centric website in SharePoint Server 2013" blog series overview page for the complete list of current and upcoming posts.

April's Customer of the Month is Robert Aichele, Senior Manager, Store Communications at Jamba Juice. I've been at Jamba since 2009 managing internal communication, primarily store and field communication, with a hand in some broader projects connecting our strategic vision with the managers in the field. Our Yammer network debuted in 2011, catching on with a small group and then expanding quickly to include our entire Support Center. It was so popular we extended it to our company-owned store managers later that year, and it plateaued happily there for several months as an interesting tool to share ideas and problem solve operational issues when we needed to hear diverse perspectives quickly.

WWW.OFFICE.COM/SETUP BLOGS: INTRODUCTION www.office.com/setup Blogs: Indenting text adds structure to your document by allowing you to separate information. Whether you'd like to move a single line or an entire paragraph, you can use the tab selector and the horizontal ruler to set tabs and indents. Optional: Download our practice document. Watch the video below to learn more about how to use indents and tabs in Word. INDENTING TEXT In many types of documents, you may want to indent only the first line of each paragraph. This helps to visually separate paragraphs from one another. - www.office.com/setup It's also possible to indent every line except for the first line, which is known as a hanging indent. - www.office.com/setup TO INDENT USING THE TAB KEY A quick way to indent is to use the Tab key. This will create a first-line indent of 1/2 inch. Place the insertion point at the very beginning of the paragraph you want to indent. - www.office.com/setup Press the Tab key. On the Ruler, you should see the first-line indent marker move to the right by 1/2 inch. The first line of the paragraph will be indented. - www.office.com/setup If you can't see the Ruler, select the View tab, then click the check box next to the Ruler. - www.office.com/setup INDENT MARKERS In some cases, you may want to have more control over indents. Word provides indent markers that allow you to indent paragraphs to the location you want. - www.office.com/setup The indent markers are located to the left of the horizontal ruler, and they provide several indenting options: First-line indent marker adjusts the first-line indent Hanging indent marker adjusts the hanging indent Left indent marker moves both the first-line indent and hanging indent markers at the same time (this will indent all lines in a paragraph) TO INDENT USING THE INDENT MARKERS Place the insertion point anywhere in the paragraph you want to indent, or select one or more paragraphs. - www.office.com/set

While we are lucky enough to work with extremely innovative clients that are eager to embrace the latest technology, we always advise them not to adopt the latest version of software until after the kinks are worked out. For a consumer it's not a big deal to be test driving new features and experimenting with the latest version. For a business user, if there's a bit of a learning curve, buggy features or errors that make an application crash, it can be a huge detriment to productivity. That's why we take a lot of time testing out new applications and operating systems before we encourage our clients to adopt them. You may have read that Microsoft recently unveiled Office 2016. We spent some time with it and have some mixed feedback for our business users. Here's the good, bad and the ugly surrounding the Office 2016 suite: The Good: Built to make business better. Word is probably our favorite when it comes to the new suite of products. While there has been minimal change to formatting and structure - the overall design has definitely gotten a facelift. We're all about function, though and when it comes to function we see definite improvements. Word has many more templates. This allows businesses to refine their documents and be more professional without having to go online and download templates to use inside Word. There are also some pretty awesome co-authoring features that we wrote about in this blog. Attachments in Outlook reference recent documents. This is a great feature since it's available on any device that you use Office on. You can easily attach documents in e-mails in Outlook or reference them in an e-mail on your phone. This is really valuable for mobile users or users that work from more than one machine. (Which, lets face is, 90% of the workforce these days does.) OneDrive is also attempting to make its way into the life of business users by making sharing documents, collaborating on documents and authoring documents across devices a l

www.office.com/setup Blogs: Today marks the general availability of Office 2016 for Windows, a suite of desktop applications that together with new mobile and web apps pushes Microsoft's new vision for PC-based productivity. Office 2016 is available immediately to Office 365 subscribers, as well as to individuals who would prefer to buy the software in standalone form. "We see Office 2016 as being just as important as the first release of Office," Microsoft group program manager Shawn Villaron told me in a briefing last week. "In the early days, Office was about bringing really important tools together to empower the individual for personal productivity. That was the way people wanted to work at that time. And for 20 to 30 years, Office fit right in. Today, things are changing. More people collaborate on work as groups and teams, so Office 2016 represents the change from personal productivity to team productivity." And that, really, is Office 2016 in a nutshell. If you're a typical information worker, student, or other person in need of standard productivity tools, Office 2016 of course works fine and represents an obvious and stable evolution from the Office version you're currently using. But the real meat in this release-now and going forward, as Office will of course be updated regularly, like Windows 10-is the designed around this new way of working. Confusing matters somewhat, Office-not Office 2016, but Office generally-is all over the place now. In addition to the classic, full-featured desktop suites on both Windows and Mac, Microsoft has high-quality Office Online web apps, mobile apps for Android, iOS, and Windows/Windows phones-and Office 365-specific solutions that are often available as web apps but are sometimes just integrated into the desktop applications. This ain't your father's Office anymore. Office everywhere: Microsoft Office is available on virtually any device you care to use. - www.office.com/setup Office eve

SmartArt allows you to communicate information with graphics instead of just using text. There are a variety of styles to choose from, which you can use to illustrate different types of ideas. Watch the video below to learn more about working with SmartArt. TO INSERT A SMARTART GRAPHIC: Select the slide where you want the SmartArt graphic to appear. From the Insert tab, select the SmartArt command in the Illustrations group. selecting the SmartArt command on the Insert tab - www.office.com/setup A dialog box will appear. Select a category on the left, choose the desired SmartArt graphic, then click OK. choosing a SmartArt graphic - www.office.com/setup The SmartArt graphic will appear on the current slide. the inserted smartart - www.office.com/setup You can also click the Insert a SmartArt Graphic command in a placeholder to add SmartArt. Inserting a SmartArt Graphic from a placeholder - www.office.com/setup TO ADD TEXT TO A SMARTART GRAPHIC: Select the SmartArt graphic. The text pane will appear to the left Enter text next to each bullet in the text pane. The text will appear in the corresponding shape. It will be resized automatically to fit inside the shape. adding text to the SmartArt graphic - www.office.com/setup You can also add text by clicking the desired shape and then typing. This works well if you only need to add text to a few shapes. However, for more complex SmartArt graphics, working in the text pane is often quicker and easier. adding text directly in the shapes of the SmartArt instead of the text pane - www.office.com/setup TO REORDER, ADD, AND DELETE SHAPES: It's easy to add new shapes, change their order, and even delete shapes from your SmartArt graphic. You can do all of this in the text pane, and it's a lot like creating an outline with a multilevel list. For more information on multilevel lists, you may want to review our Lists lesson. To demote a shape, select the desired bullet, then press the Tab key. The bullet will move to the