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A teacher would never be satisfied with her performance if she discovered that the entire back row of her classroom was unable to hear her lecture. In the world of cloud services for business, we see things the same way. With Office 365, every user counts! Google has a different approach. It starts counting downtime only after at least 5 percent of users are affected. Imagine if 100 of your 2,000 users had no access to email. Would you, as an IT professional, be satisfied with your performance? Would your business hold you accountable for your performance? The answers to these questions are clear. Calculating downtime only after 5 percent of your users cannot access email, as Google does, makes it more difficult for you to assess impact to user productivity. Google's approach doesn't help your business with meaningful performance metrics. With Office 365, every affected customer and every service counts when we calculate downtime. Downtime means the total minutes in a month during which service is unavailable, excluding scheduled downtime. For services like email, there is no scheduled downtime, an experience that our many Exchange Server customers have long been accustomed to-system maintenance while they continue to be productive in their Outlook inboxes. In addition to the way it calculates downtime, Google also combines consumer and commercial service availability when reporting the availability of Gmail. This means if you are considering Google Apps for Business, you cannot get accurate information regarding the availability of the commercial service that you need. On the other hand, Microsoft's approach to calculating downtime, which includes every user minute, helps you understand whether your users' productivity is being impacted by downtime of email. Google takes a "use at your risk" approach around Google+, Hangout and Google Voice. These services are not part of Google Apps for Business and are excluded from the SLA. Excluding these serv

WWW.OFFICE.COM/SETUP BLOGS: FREE RESOURCES FOR LEARNING OFFICE FOR MAC www.office.com/setup Blogs: Our Microsoft Office tutorials are some of the most popular courses we offer. These tutorials, however, are designed for those using Office on computers with Microsoft Windows, so perhaps it's no surprise that we frequently hear from learners who want to know why we don't offer tutorials on Office for Mac. While Office for Mac shares a lot of functionality with the Windows version, its interface and design are different enough that we would need to create entirely new courses. Image of Office for Mac 2011 Product Box - www.office.com/setup With our small staff, it would be a real challenge to produce the same kind of detailed tutorials for the Mac-friendly Office we provide for the Windows version. We may consider adding some type of Office for Mac tutorial in the future, but for now we'd like to share a number of excellent-and mostly free!-resources that can help you learn how to use Office for Mac. Office 2016 for Mac is very similar to the Windows version. So if you have Office 2016 for Mac, check out our Office 2016 tutorial. FREE OFFICE FOR MAC TUTORIALS If you're using Office for Mac, the Office for Mac team has provided great series of tutorials and how-to guides to help you get started and even learn advanced skills: If you're just getting started, check out the Office 2016 for Mac Quick Start Guides, which provide an overview of each Office for Mac product. If you're looking for even more, the Office for Mac Blog and YouTube channel provide the latest news and step-by-step videos to guide you through. If you're using an earlier version of Office for Mac, check out the video below from the Office for Mac team on the Word 2011 Interface. Of course, you can also find help on the Microsoft Office for Mac Support page from the Office community and support team. If you need additional support, you might consider purchasing a subscription to Lynda.com to

WWW.OFFICE.COM/SETUP BLOGS: USING THE FORMAT PAINTER IN POWERPOINT AND WORD www.office.com/setup Blogs: Themes can be a great way to make your PowerPoint presentation or Word document look nice, but sometimes you might want to add custom design elements to your project. Custom formatting can be tedious, though, especially when you're doing a lot of it. For instance, take this PowerPoint slide. Let's say you've applied a series of effects to the photo on the left, and now you'd like to do the same to the photo on the right. Screenshot of Microsoft PowerPoint - www.office.com/setup You could try to remember all of the effects applied and apply them to the second photo as well-or you could save some time and use the Format Painter. The Format Painter is a tool in Word and PowerPoint that lets you copy all of the formatting from one object and apply it to another one. Think of it as copying and pasting for formatting. USING THE FORMAT PAINTER Select the object with the formatting you want to copy. Screenshot of Microsoft PowerPoint - www.office.com/setup Click the Format Painter icon. It may be located in a slightly different place, depending on your version of Office, but it always looks like a paintbrush. Screenshot of Microsoft PowerPoint - www.office.com/setup Select the object you want to apply the formatting to. The object will be formatted. Screenshot of Microsoft PowerPoint - www.office.com/setup See? Simple! That was much quicker than applying the individual effects one at a time. If you want, you can even use the Format Painter to apply the formatting to multiple objects. Just double-click the Format Painter icon instead of clicking it once. Screenshot of Microsoft PowerPoint - www.office.com/setup Even though weonly looked at using the Format Painter for photos in PowerPoint, you can use it for anything you can apply formatting to in Word or PowerPoint. This includes text, table cells, and shapes. Once you start using it, you'll be surprised how often

WWW.OFFICE.COM/SETUP BLOGS: SIMPLE RULES FOR BETTER POWERPOINT PRESENTATIONS www.office.com/setup Blogs: Have you ever given a PowerPoint presentation and noticed that something about it just seemed a little … off? If you're unfamiliar with basic PowerPoint design principles, it can be difficult to create a slide show that presents your information in the best light. Poorly designed presentations can leave an audience feeling confused, bored, and even irritated. Review these tips on making your next presentation more engaging. DON'T READ YOUR PRESENTATION STRAIGHT FROM THE SLIDES If your audience can both read and hear, it's a waste of time for you to simply read your slides aloud. Your audience will zone out and stop listening to what you're saying, which means they won't hear any extra information you include. Instead of typing out your entire presentation, include only main ideas, keywords, and talking points in your slide show text. Engage your audience by sharing the details out loud. FOLLOW THE 5/5/5 RULE To keep your audience from feeling overwhelmed, you should keep the text on each slide short and to the point. Some experts suggest using the 5/5/5 rule: no more than five words per line of text, five lines of text per slide, or five text-heavy slides in a row. Screenshot of Microsoft PowerPoint DON'T FORGET YOUR AUDIENCE Who will be watching your presentation? The same goofy effects and funny clip art that would entertain a classroom full of middle-school students might make you look unprofessional in front of business colleagues and clients. Humor can lighten up a presentation, but if you use it inappropriately your audience might think you don't know what you're doing. Know your audience, and tailor your presentation to their tastes and expectations. CHOOSE READABLE COLORS AND FONTS Your text should be easy to read and pleasant to look at. Large, simple fonts and theme colors are always your best bet. The best fonts and colors can va

WWW.OFFICE.COM/SETUP BLOGS: FROM USING ONENOTE FOR PROJECT MANAGEMENT TO DISCOVERING HIDDEN FEATURES IN WORD, THERE ARE TONS OF WAYS YOU CAN GET MORE OUT OF OFFICE 365. HERE'S A LOOK BACK AT THIS YEAR'S MOST POPULAR TIPS. @MENTIONS IN OUTLOOK www.office.com/setup Blogs: This is an excerpt from our post Get Someone's Attention in Outlook with @Mentions. Using the @ symbol is a quick way to draw people's attention to important things. Microsoft has rolled this handy feature into Outlook, so here's how you can use it to get people's attention in emails and also save time. (Note: This feature is only available in Outlook 2016, Outlook 2016 for Mac, Outlook on the web for Office 365 Business, Outlook.com, and Outlook on the web for Exchange Server 2016.) ONENOTE FOR PROJECT MANAGEMENT This is an excerpt from our post 5 Keys to Using OneNote for Project Management. Instead of investing in costly project management software, how about using a free program like Microsoft OneNote? OneNote digital notebooks are available on all your devices and can be used for a variety of projects. Whether you are planning a wedding, heading up an office presentation, or writing a thesis paper, OneNote bends to your needs. This post focuses on tips for the office, but personal and school projects can be managed with OneNote using many of these same key principles. HIDDEN FEATURES IN WORD This is an excerpt from our post 3 Hidden & Useful Tricks in Microsoft Word. There are lots of great hidden features tucked away in Microsoft Word that you probably don't know about. From activating research tools, to changing the page color of documents to reduce eye strain, to easily capturing screenshots, here are three tricks that you will enjoy. WORD ONLINE VS. WORD DESKTOP This is an excerpt from our post 3 Things You Can Do With Word Online That You Can't Do With Word Desktop. Word Online isn't just a simple online word processor. To get the full value of the product

WWW.OFFICE.COM/SETUP BLOGS: INTRODUCTION www.office.com/setup Blogs: If you're new to PowerPoint, you'll need to learn the basics of working with text. In this lesson, you'll learn how to cut, copy, paste, and format text. Optional: Download our practice presentation. Watch the video below to learn more about the basics of working with text in PowerPoint. TO SELECT TEXT: Before you can move or arrange text, you'll need to select it. Click next to the text you want to select, drag the mouse over the text, then release your mouse. The text will be selected. www.office.com/setup Blogs COPYING AND MOVING TEXT PowerPoint allows you to copy text that is already on a slide and paste it elsewhere, which can save you time. If you want to move text, you can cut and paste or drag and drop the text. TO COPY AND PASTE TEXT: Select the text you want to copy, then click the Copy command on the Home tab. www.office.com/setup Blogs Place the insertion point where you want the text to appear. Click the Paste command on the Home tab. www.office.com/setup Blogs The copied text will appear. TO CUT AND PASTE TEXT: Select the text you want to move, then click the Cut command. www.office.com/setup Blogs Place the insertion point where you want the text to appear, then click the Paste command. www.office.com/setup Blogs The text will appear in the new location. You can access the cut, copy, and paste commands by using keyboard shortcuts. Press Ctrl+X to cut, Ctrl+C to copy, and Ctrl+V to paste. TO DRAG AND DROP TEXT: Select the text you want to move, then click and drag the text to the desired location. www.office.com/setup Blogs The text will appear in the new location. www.office.com/setup Blogs FORMATTING AND ALIGNING TEXT

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WWW.OFFICE.COM/SETUP BLOGS: INTRODUCTION www.office.com/setup Blogs: Even though PowerPoint presentations are designed to be viewed on a computer, there may be times when you want to print them. You can even print custom versions of a presentation, which can be especially helpful when presenting your slide show. The Print pane makes it easy to preview and print your presentation. Optional: Download our practice presentation. Watch the video below to learn more about printing in PowerPoint. PRINT LAYOUTS PowerPoint offers several layouts to choose from when printing a presentation. The layout you choose will mostly depend on why you're printing the slide show. There are four types of print layouts. Full Page Slides: This prints a full page for each slide in your presentation. This layout is most useful if you need to review or edit a printed copy of your presentation. preview of a full page slide printout - www.office.com/setup Notes Pages: This prints each slide, along with any speaker notes for the slide. If you've included a lot of notes for each slide, you could keep a printed copy of the notes with you while presenting. previewing the notes pages layout - www.office.com/setup Outline: This prints an overall outline of the slide show. You could use this to review the organization of your slide show and prepare to deliver your presentation. preview of an outline printout Handouts: This prints thumbnail versions of each slide, with optional space for notes. This layout is especially useful if you want to give your audience a physical copy of the presentation. The optional space allows them to take notes on each slide. preview of a handouts printout - www.office.com/setup TO ACCESS THE PRINT PANE: Select the File tab. Backstage view will appear. selecting the File tab - www.office.com/setup Select Print. The Print pane will appear. clicking Print in the Backstage view - www.office.com/setup Click the buttons in the interactive below to learn more about using

www.office.com/setup Blogs: Last week, Outlook for Mac released two highly requested features designed to help you get more done, quickly. First, we added support for the Touch Bar for MacBook Pro users. Through the Touch Bar, we intelligently put the most common inbox, formatting and view commands at your fingertips-all based on what you're doing in Outlook. Additionally, we're bringing your favorite apps to your inbox with add-ins for Outlook for Mac. Whether it's translating emails on the fly or updating your notes or project board, you will now be able to accomplish all this and more right from your inbox. These add-ins are also available across Outlook for Windows, iOS and the web, so your favorite apps are always there to help you accomplish tasks quickly. Here's a look at what's new! INTUITIVE COMMANDS AT YOUR FINGERTIPS WITH TOUCH BAR SUPPORT IN OUTLOOK FOR MAC The Touch Bar in Outlook intelligently provides quick access to the most commonly used commands as you work on email and manage your calendar. When composing a new mail or meeting request, the Touch Bar displays the common formatting options. When viewing your calendar, you can switch between different views. And when viewing the reminders window, you can join an online meeting with one tap on the Touch Bar. www.office.com/setup Support for Touch Bar in Outlook for Mac is available to all Office 365 subscribers, as well as all Office 2016 for Mac customers. ACCOMPLISH TASKS QUICKLY WITH NEW ADD-INS Add-ins bring your favorite apps right inside Outlook, so you can accomplish tasks quickly without needing to switch back and forth between email and other apps. Last year, we announced the rollout of add-ins to Outlook 2016 for Mac in Office Insider. We are now making add-ins available to all Outlook 2016 for Mac customers who have Exchange 2013 Service Pack 1 or higher, or Office 365 or Outlook.com mailboxes. Use these add-ins to translate emails on the fly, edit a record in your CRM s

WWW.OFFICE.COM/SETUP BLOGS: INTRODUCTION www.office.com/setup Blogs: Even though PowerPoint presentations are designed to be viewed on a computer, there may be times when you want to print them. You can even print custom versions of a presentation, which can be especially helpful when presenting your slide show. The Print pane makes it easy to preview and print your presentation. Optional: Download our practice presentation. Watch the video below to learn more about printing in PowerPoint. PRINT LAYOUTS PowerPoint offers several layouts to choose from when printing a presentation. The layout you choose will mostly depend on why you're printing the slide show. There are four types of print layouts. Full Page Slides: This prints a full page for each slide in your presentation. This layout is most useful if you need to review or edit a printed copy of your presentation. preview of a full page slide printout - www.office.com/setup Notes Pages: This prints each slide, along with any speaker notes for the slide. If you've included a lot of notes for each slide, you could keep a printed copy of the notes with you while presenting. previewing the notes pages layout - www.office.com/setup Outline: This prints an overall outline of the slide show. You could use this to review the organization of your slide show and prepare to deliver your presentation. preview of an outline printout Handouts: This prints thumbnail versions of each slide, with optional space for notes. This layout is especially useful if you want to give your audience a physical copy of the presentation. The optional space allows them to take notes on each slide. preview of a handouts printout - www.office.com/setup TO ACCESS THE PRINT PANE: Select the File tab. Backstage view will appear. selecting the File tab - www.office.com/setup Select Print. The Print pane will appear. clicking Print in the Backstage view - www.office.com/setup Click the buttons in the interactive below to learn more about using

www.office.com/setup Blogs: Last week, Outlook for Mac released two highly requested features designed to help you get more done, quickly. First, we added support for the Touch Bar for MacBook Pro users. Through the Touch Bar, we intelligently put the most common inbox, formatting and view commands at your fingertips-all based on what you're doing in Outlook. Additionally, we're bringing your favorite apps to your inbox with add-ins for Outlook for Mac. Whether it's translating emails on the fly or updating your notes or project board, you will now be able to accomplish all this and more right from your inbox. These add-ins are also available across Outlook for Windows, iOS and the web, so your favorite apps are always there to help you accomplish tasks quickly. Here's a look at what's new! INTUITIVE COMMANDS AT YOUR FINGERTIPS WITH TOUCH BAR SUPPORT IN OUTLOOK FOR MAC The Touch Bar in Outlook intelligently provides quick access to the most commonly used commands as you work on email and manage your calendar. When composing a new mail or meeting request, the Touch Bar displays the common formatting options. When viewing your calendar, you can switch between different views. And when viewing the reminders window, you can join an online meeting with one tap on the Touch Bar. www.office.com/setup Support for Touch Bar in Outlook for Mac is available to all Office 365 subscribers, as well as all Office 2016 for Mac customers. ACCOMPLISH TASKS QUICKLY WITH NEW ADD-INS Add-ins bring your favorite apps right inside Outlook, so you can accomplish tasks quickly without needing to switch back and forth between email and other apps. Last year, we announced the rollout of add-ins to Outlook 2016 for Mac in Office Insider. We are now making add-ins available to all Outlook 2016 for Mac customers who have Exchange 2013 Service Pack 1 or higher, or Office 365 or Outlook.com mailboxes. Use these add-ins to translate emails on the fly, edit a record in your CRM s

www.office.com/setup Blogs: Excel 2016 includes a powerful new set of features based on the Power Query technology, which provides fast, easy data gathering and shaping capabilities and can be accessed through the Get & Transform section on the Data ribbon. Today, we are pleased to announce 10 new data transformation and connectivity features that have been requested by customers. These updates are available as part of an Office 365 subscription. If you are an Office 365 subscriber, find out how to get these latest updates. If you have Excel 2010 or Excel 2013, you can take advantage of these updates by downloading the latest Power Query for Excel add-in. Updates include the following new or improved data connectivity and transformation features: Web Connector-UX support for specifying HTTP Request Headers. OData Connector-support for "Select Related Tables" option. Oracle Connector-improved Navigator preview performance. SAP HANA Connector-enhancements to parameter input UX. Query Dependencies view from Query Editor. Query Editor ribbon support for scalar values. Add custom column based on function invocation. Expand & Aggregate columns provide support for "Load More" values. Convert table column to a list-new transformation. Select as you type in drop-down menus. WEB CONNECTOR-UX SUPPORT FOR SPECIFYING HTTP REQUEST HEADERS With this update, we have added support for specifying HTTP Request Headers within the Web connector dialog. Users can specify header name/value pairs from the Advanced mode in this dialog. november-2016-updates-for-get-transform-in-excel-1 - www.office.com/setup ODATA CONNECTOR-SUPPORT FOR "SELECT RELATED TABLES" OPTION In this update, we have added relationship detection support for OData V4 feeds. When connecting to OData V4 feeds, users will be able to use the Select Related Tables button in the Navigator dialog to help you easily select all the tables needed for your reports. november-2016-updates-for-get-